Welcome to AbeBooks' Book Buyer Help
Please use this overview page to get a better sense of what this help module has to offer. Use the Table of Contents on the left-hand side of the screen to navigate through the Help pages. Many help pages include step-by-step instructions for commonly asked questions.
When using this help module, clicking on links will open the link in the frame. To return to the previous page, click the [Back] button on your browser.
Features of AbeBooks: Information on the features and benefits of using AbeBooks, a glossary of terms you'll find on AbeBooks, and links to the community forums (including BookSleuth, our forum that allows you to post details of lost or forgotten books so that other community members can help you find them).
Creating an Account: To create a book buyer account with AbeBooks, simply follow the step-by-step instructions. Also included is information for how to change your password.
Signing On: Instructions on signing on and off the AbeBooks Web site, as well as information on retrieving lost passwords or changing your password can be found here.
Members Menu: All information on your account including your personal information, E-mail AbeBooks has sent to you, a record of items you've purchased from AbeBooks, and a list of wants you may have placed. Also included are instructions on how to download want reports from AbeBooks and how to manage your shopping basket.
Searching and Browsing for Books: This section includes information on how to browse the AbeBooks Web site with maximum efficiency. Also included is how to contact the bookseller to inquire about a book.
Purchasing Books: If you are interested in purchasing a book from one of AbeBooks' booksellers, you'll find information here regarding how to ask the bookseller a question, instructions on how to purchase a book and how to view any purchases you may have made.
Returns and Refunds: If a book you've purchased hasn't arrived on time, or if you need to return a book because it was improperly described, you'll find instructions on how to do so in the section on Returns and Refunds.
Tracking Your Purchases: Once you've placed an order, the bookseller may request additional shipping costs or may cancel your order. In the Track Your Purchase section, you can learn how to track your purchase and see your order status.
AbeBooks Policies: Information on how to locate AbeBooks' privacy policy and return policy on our Web site.
Technical Issues: If you experience problems using the AbeBooks Web site, please check out the Technical Issues section. Here you'll find information if you use AOL, if you're having problems with cookies or receiving errors. If you have questions about our Web site security, information is provided in this section as well.
Becoming a Bookseller: If you are interested in becoming a bookseller on AbeBooks, this section contains information on the application form, conditions of use and features and benefits. A link to our inventory management software, HomeBase, is also included in this section.
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