Order Processing – E-commerce

All AbeBooks orders require processing via the AbeBooks Web site.  Order notifications are sent by e-mail and include the book information, instructions for processing the order as well as a link to the order-processing page.

AbeBooks E-commerce orders are those paid by Visa or MasterCard.

Processing an E-commerce order:

1. Click [your account] above the red banner.
2. Click [Your Sales] from the Members Menu.
• Outstanding orders will be indicated with a red number in brackets next to the appropriate program, e.g. (4 new orders)
3. Click [Review and process your orders].
• All unprocessed order will be displayed
4. Locate the order you would like to process and click [Process] in the Process/Review column.
5. Select the appropriate status from the Status column to process the order.
• Click [Book Details] if you wish to review the book's details.
6. Click the [Save Order Changes] button.

The buyer receives an automated e-mail confirmation, which tells them whether or not the book(s) is being shipped and provides them with a link so they can track their order and/or submit a question to the bookseller.  

Notes:

• When you process orders, you have the choice to send the books using a traceable method.  If you choose to use a traceable method, the tracking information must be entered when you process the order.  If  tracking information is not entered at the order processing stage, and the buyer requests a refund for the reason "Item did not Arrive", our system will assume that the item was not shipped by a traceable method and the buyer will be refunded.
• Even though books are automatically removed from your online inventory at the time the order is placed, it is also necessary to set books to "Sold" status in your own inventory system (for example, HomeBase 2.3).
• Orders that are not processed will automatically expire, please see online help for order expiry time lines.
• If you wish to contact the book buyer, use the e-mail address included in the order notification or clicking [Reply] in your e-mail program will send a message to the book buyer.
• If the book buyer's credit card company does not approve the transaction, the order is cancelled.  The most common reasons for this are an incorrect expiry date or insufficient funds. You can contact the book buyer to arrange other payment methods.   
• If you mark a book as shipped in error, you are required to initiate a return for the item; use the return reason "incorrectly marked as shipped".

Order Statuses

• Will ship: Selecting this option indicates that you will ship the book within two business days to the book buyer.  Their credit card is charged and the Shipping Manifest is available to print.
• Extra Shipping: Enter the amount you would like to increase the shipping by and the reason.  The buyer receives an e-mail message and will be required to accept or reject the charges online.  You need to complete processing the order again when you receive an automated notice from AbeBooks.  
• Reduce Shipping: Enter the amount you would like to decrease the shipping by and the reason.  The charge is adjusted automatically and the buyer's credit card is processed.   
• Previously sold:  If you sold the book previously, either in your store or online, and had not yet removed it from your online inventory, select this status. The buyer receives an e-mail notification of the return.  Orders processed as Previously Sold count against your fulfillment rating.
• Rejected: Select this status if you do not intend to ship the book for any other reason (for example, upon locating the book you might realize their was an error in your book description, or the book might be on hold in your store for a customer).  The buyer is sent an e-mail message stating that the book is unavailable. Orders processed as Rejected count against your fulfillment rating.
• ISBN Mismatch:  Select this status if you notice the ISBN listed for the order does not match the book when AbeBooks matches the ISBN number.  If you have inserted the ISBN, this option will not be available.  The order will be rejected, and the book is removed from the database.  The buyer is sent an e-mail message stating the book is unavailable.