Order Processing – Seller Direct

All orders generated through AbeBooks require processing via the AbeBooks Web site.  Order notifications are sent by e-mail and include the book information, instructions for processing the order as well as a link to the order-processing page. “Bookseller direct” refers to orders where the bookseller processes payment.

To process a bookseller direct order:

1. Sign on to your account using your e-mail address and password.  
2. Click [Your Sales] from the Members Menu.
• Outstanding orders will be indicated with a red number in brackets next to the appropriate program, e.g. (4 new orders)
3. Click [AbeBooks]
4. Click [Review and process your orders].
• All unprocessed orders will be displayed
5. Locate the order you would like to process and click [Process] in the Process/Review column.
6. Select the appropriate status from the Status column
7. Click the [Save Order Changes] button.

The buyer receives an automated e-mail confirmation, which tells them whether or not the book(s) is being shipped and provides them with a link so they can track their order and/or submit a question to the bookseller.

Notes:

• Even though books are automatically removed from your online inventory at the time the order is placed, it is also necessary to set books to "Sold" status in your own inventory system (for example, HomeBase 2.3).
• Orders that are not processed are automatically updated to "Availability Confirmed" status after 4 days.  If the book is not shipped after this automatic update, booksellers will need to initiate a return in order for the 5% commission fee to be refunded.
• To contact the buyer directly, you can [Reply] to the order notification using your e-mail program (the “reply to” address is that of the buyer’s).  
• If you mark a book as shipped in error, you are required to initiate a return for the item; use the return reason "incorrectly marked as shipped."

Order Statuses

• Availability Confirmed: The book buyer is notified of availability and you will have access to the book buyer's credit card information (for 48 hours, after which time it will be deleted from our system), the shipping manifest and their contact information on the next screen.  If the payment method is not Visa or MasterCard, you need to contact the book buyer to make payment arrangements.
• Previously Sold: If you sold the book previously to this online order, either in your store or online, and had not yet removed it from your online inventory, select this status.
• Rejected: Select this status if you do not intend to ship the book for any other reason (for example, you may locate the book and realize there was an error in the book's description, or the book might be on hold in your store for a customer).  The book buyer is sent an e-mail message stating that the book is unavailable.