When one of your books is ordered from AbeBooks you are sent an e-mail notification with the book information and directions to process the order. You need to process book orders online in order for your book buyers to be notified, and for you to maintain your fulfillment rate at an acceptable range. You are required to maintain a fulfillment of 80% as an AbeBooks bookseller. If you participate in our bookseller programs, the fulfillment rates vary from program to program.
The order processing procedure differs between E-commerce and bookseller direct orders.
E-commerce orders are those orders that the book buyer paid by Visa or MasterCard.
Bookseller direct orders are those paid by any method that can be processed by the bookseller.
For instructions on how to process an E-commerce, please click here.
For instructions on how to process a bookseller direct order, please click here.
When you process orders, you have the choice to send the books using a traceable method. If you choose to use a traceable method, the tracking information must be entered when you process the order. If tracking information is not entered at the order processing stage, and the buyer requests a refund for the reason "Item did not Arrive", our system will assume that the item was not shipped by a traceable method and the buyer will be refunded.