Reducing Shipping Fees

There may be occasions when the shipping amount allotted is more than the actual shipping cost.  While processing the order, you can reduce the amount the buyer is charged.  

To process your orders:

1. Click [sign on] and enter your E-mail Address and Password.
2. Click [Process Your Orders] from the Quick Links Menu (located to the right of the Members Menu).
3. A list of ordered books will display.  The list will automatically set to [Ordered] status from the Order Status list.
4. Locate the order you would like to process and click [Process] in the Process/Review column.

To reduce shipping charges for an AbeBooks E-commerce order:

1. Select the [Reduce Shipping] option in the Status column.
2. Click the [Save Order Changes] button.
3. Enter the extra charges amount in the Decrease By text box.
4. Click the [Save Shipping Details] button.

The shipping charges are automatically reduced and the order is processed.  No notification is sent to the buyer, nor do you need to wait for the buyer to respond to the shipping reduction.

To reduce shipping charges for a bookseller direct order:

1. Process the order by selecting the [Will Ship] option in the Status column.
2. When charging the buyer's credit card, deduct the appropriate amount of shipping.

You may want to send the buyer an email explaining the reduction in shipping charges.  

Note:

• For multiple books in one order: To reduce the shipping on multiple books in one order, you will need to reduce the shipping for each book in the order; you cannot reduce the shipping cost of any one book to zero.  If you attempt to reduce the shipping to zero, an error message will appear and you will be asked to insert shipping changes again.  
• For example: you receive an order with two books in it.  The shipping on each book is $6.00, however to ship both books, the total cost will be $4.50.  The shipping reimbursement will be $7.50.  When you process the order, reduce the shipping cost of each book by $3.75.