AbeBooks requires booksellers to accept all returns except those for the reason "buyer changed mind." The price of the book, as well as original and return shipping costs, should be returned to the buyer upon receipt of the book except in the case of "buyer changed mind" and "item not as described." We encourage all of our booksellers to accept returns for "buyer changed mind" in the interest of good customer service; in addition, booksellers may dispute "item not as described" returns, in which case return shipping will not be refunded to the buyer.
You will accept returns from Customers of Items listed on the Web Sites in accordance with the return policies specified in the Booksellers Policies. All refunds for returned Items purchased through AbeBooks Payment Processing Service will be handled by AbeBooks and You will either be invoiced for them or they will be applied against future amounts payable to You. You agree not to charge any restocking or similar fees in connection with returns.
7. Returns
a. Return Basics (not applicable to Bookseller programs)
Booksellers are required to accept returns for all reason except when the buyer changes his/her mind. Note that laws in certain European jurisdictions may require some European booksellers to accept returns regardless of the reason for the return. Most booksellers find it to be in the best interest of good customer service to accept and process returns for “buyer changed mind”. Buyers are advised they must reach an agreement with the bookseller for the “buyer changed mind” before returning the book.
Buyers have the following return reasons to select from:
Item not as described
Item was damaged
Incorrect item delivered
Item did not arrive (refund)
Buyer Changed Mind
In cases where the book is returned to the bookseller due to an incomplete address, unclaimed, returned to sender, or similar reasons, the buyer will be refunded for the book price only.
Returns for bookseller direct orders are subject to the AbeBooks Returns policy and the guidelines outlined above. All seller-direct Returns must be processed online to ensure the bookseller is not charged commission on the refunded sale.
b. Time Limits for Returns
Books can be returned for the reasons not as described, item damaged, incorrect item delivered, and buyer changed mind up to 30 days after the maximum estimated delivery date. For "item did not arrive", the option will not be available to buyers to initiate a return until 14 days after the maximum estimated delivery date has passed.
Booksellers may choose to accept returns outside this time limit. All returns must be processed via the AbeBooks Web sites. Please note that delays associated with international orders may occur due to customs. This may result in late requests from buyers to return items.