Processing Returns

Once a return is initiated, it is available for processing online. To process returns, you will need to be signed into your AbeBooks account.

To locate a return:

1. To find a return that has been initiated, select [Review Returns Billed to Your Account].
2. A list of your active returns will be displayed.  
3. Select the appropriate return and select one of the following:
• [Confirm Receipt] – the buyer will be refunded immediately.
• [Cancel Return/Refund] – no refund will be issued.  If the buyer has provided tracking information for the return shipment, this option will not be available.  You will be provided with the tracking information and be asked to contact the buyer or the shipping company.
• [Notify AbeBooks of Missing Shipment] - AbeBooks will contact the buyer regarding the shipment.  If they are unable to provide proof of shipping, the return will be cancelled by AbeBooks.
4. Click the [Confirm] button to confirm the return.

Note:

• When a buyer initiates a book return for the reason "Item Not As Described," you may feel the item was, in fact, as described.  While the refund must be accepted, you have the option of agreeing or disagreeing with the buyer's assessment.  If you disagree with the buyer's assessment through our online facility, the buyer will not be reimbursed the return shipping.

• An e-mail reminder is sent to you if the return is not completed after 21 calendar days (for domestic shipment) and 70 calendar days (for international shipment).  If seven days pass after the reminder is sent and the return still has not been completed, it will be automatically completed by our system.  All extra charges (whether increases or decreases) will be included in the shipping costs and will be returned to the buyer.

• 14 calendar days after the return is initiated, the [Notify AbeBooks of Missing Shipment] button appears.  You can use this button if the book buyer has sent the book but you have not yet received it.  When you use this button, it sends a notice to AbeBooks' Customer Support.  We ask that you wait at least seven days after the button appears before clicking it in order to give the book time to arrive.

• To view your fulfillment rates, please use our StatTracker tool.  StatTracker allows you to view your total orders, fulfillment rates for 1-month and 3-month periods, and to view the total value of your sales.