Return Reasons

Should you need to initiate a return for a book, it is important to use the correct reason code.

AbeBooks E-Commerce Orders

Item did not arrive - Book did not arrive to buyer by 15 calendar days past the estimated delivery date. Buyer receives book price plus shipping.
Buyer does not want item - Buyer received item, but does not want the item. Buyer receives book price only if you choose to accept the return. (Booksellers do have the option to refuse returns for this reason.)
Item was damaged - Item was damaged in transit. Buyer receives book price, original shipping plus return shipping.
Item not as described -The book is shipped to the buyer and buyer claims it does not match the description on AbeBooks. The seller has the right to dispute the return when the book is sent back. If seller disputes return, buyer receives purchase price plus shipping. If seller agrees with buyer, buyer receives cost of book, original shipping plus return shipping.
Incorrect item delivered - The book sent to the buyer was not the item the buyer ordered. Book buyer receives book price, original shipping and return shipping.
Order accepted in error - The seller agreed to send a book, but then found the book condition was not as described on AbeBooks, or that the book had been previously sold. Buyer receives book price and original shipping.
Buyer cancelled before shipping - The seller agreed to send a book but was contacted by the buyer prior to shipping. Buyer requested order cancellation. Buyer receives book price plus original shipping.
Partial refund - The buyer and bookseller have agreed to a partial refund amount. The buyer is refunded only the amount specified. Booksellers are not refunded commission fees on partial refunds.

AbeBooks Bookseller Direct Orders

Return reasons for Bookseller Direct Orders are identical to E-commerce orders with the exception of "Partial Refund," which is replaced with "Incomplete Sale":

Incomplete sale - If the buyer contacts the bookseller and cancels the order, payment for the order is not received or cannot be processed, or if the book was previously sold. If payment was processed, the buyer should be refunded the book price plus the original shipping costs.