Returning a book

If you bought a book from another member bookseller, you may find reason to return a book to the bookseller or to request a refund for a book that has not arrived.  You can initiate the return from the "Track Your Purchases" page within 14 days of receiving the book.  

To initiate an AbeBooks return:

1. Click [sign on] and enter your E-mail Address and Password.
2. Click [Your Purchases] in the Members Menu.
3. Click [View your purchases] in the Your Purchases menu.
4. Display your orders:
• Type the Sales Order No. and click [List Orders].
• In the Orders per page list, click the number of your choice, and then click [List Orders].
5. Click [Item Details] beside the book you wish to return.
6. Click the [Request to Return Book] button on the "Item Details" page.
7. Select an option from the [Return Reason] list.
8. Type an explanation for the return in the [Comments to be sent to seller] text box.
9. Click the [Initiate Return] button to complete your request.

An e-mail message is sent to the bookseller, including the comments you entered, and an e-mail confirmation about the return is sent to you. The e-mail messages include the following information:

• Your purchase order number
• Book information and the reason for the return
• Order date
• The return shipping address
• Book return tracking information **  This information is important  **

Reasons for Returns

Select the most accurate reason for your return; processes are different for each of the return reasons.

• Item did not arrive: The estimated delivery date (calculated based on business days and the bookseller's two-day allowance to send the book) has passed and the book has not arrived. If the bookseller has provided tracking information, you will be given the tracking number and asked to contact the shipping company directly.  Please note: To allow for a reasonable delay in delivery, a return cannot be initiated until 15 days after the maximum delivery date.
• Buyer does not want item: The book buyer has changed their mind. Only the book price will be refunded; the book buyer will be responsible for the cost of return shipping. (The bookseller has the option to refuse returns requested for this reason.)
• Item was damaged: The item was damaged during shipping.
• Item not as described: The condition of the book does not match the bookseller's description on www.abebooks.com.
• Incorrect item delivered: The title, cover or edition of the book is different than what was described on www.abebooks.com.

Notes:

• AbeBooks facilitates the return process with links on the Web site and in e-mail notification and confirmation messages sent to both the book buyer and bookseller.