Tracking Information

What is Tracking Information?

Tracking information is purchased from the post office upon shipping orders.  When you purchase tracking information, you receive a tracking number that can be used to ensure the book arrived to its destination.  Please contact the post office for the exact cost of purchasing tracking information.

Why Should I Use Tracking Information?

When you process orders, you have the choice to send the books using a traceable method.  The use of a traceable means of shipment is highly recommended by AbeBooks for two reasons:

• Using a traceable means of shipment reassures the buyer that the order has been shipped.  Should the order not arrive by the estimated delivery date, the buyer may initiate a refund for the book.  Having tracking information does not allow the buyer to initiate a return for the reason "Item Did Not Arrive".

• Tracking information acts as insurance for you.  Should a book not arrive by the estimated delivery date, you can provide tracking information to the buyer and track the package yourself on the USPS Web site to determine why it did not arrive to the buyer.

What do I do with the Tracking Information Once I Have it?

After you process an order, and are provided with a tracking number by the Post Office, sign in to your AbeBooks account and insert the tracking number.

To insert tracking information to a previously processed order

1. Click [sign on] and enter your E-mail Address and Password.
2. Select [Process Your Orders] from the Quick Links Menu (located to the right of the Members Menu).
3. You will see the Order List. Insert the AbeBooks Order Number in the space provided, or change the Status field to "Processed" and click "List Orders".
4. Locate the order you would like to review.  Click [Review] in the Review/Process column.
5. In the Order Information box, there is a space provided to insert the tracking number.
6. Click [Update] to save the inserted tracking information.