Abebooks pledges to offer efficient, friendly customer service to all Abebooks Customers. This document details the customer service policies of Abebooks North American Contact Center.
1. Types of support
Abebooks offers you e-mail support 7-days a week.
Abebooks is unable to accept requests for support via fax or by regular mail.
Abebooks does not accept orders for books via e-mail or regular mail.
2. How to contact Abebooks
Abebooks offers e-mail support for both booksellers and book buyers. Book buyerswho e-mail Abebooks at firstname.lastname@example.org will usually receive a response within 24 hours on business days. During times of exceptionally high volume, please be aware that the time to first response may be longer.
3. Required information when contacting Abebooks
In order to serve you efficiently, Abebooks may require some or all of the following information. Please have this information included in your e-mail.
4. What we support
Abebooks will provide support for the following products and services:
In order to provide timely responses to all of our Customers, Abebooks does have some limitations on what we can support in our Contact Center. The following products and services are not supported:
To assist you with questions about your computer or other common hardware or software, we recommend consulting the following links:
5. Expectations of the Customer
To effectively manage your books and orders on Abebooks, we require that you have basic working knowledge of computer and Internet usage including basic file management (folders, cut, copy, paste, search, desktop) and Web site navigation.
Abebooks is pleased to serve all Customers who e-mail the Contact Center. You will be treated in a professional, courteous manner. Abebooks also understands that some Customers may have concerns when calling us. However, we request all Customers treat the Contact Centre staff in the same professional and courteous manner.