Dear ,

Welcome to the February Bookseller Digest. In this issue, boost your fulfillment rate with our Tips of the Month, order free bookmarks for upcoming fairs and festivals, and tell us what you did prior to bookselling. Plus, take our survey and you could win a month's free subscription fees!

Tips of the Month
Courtesy of Jordan, Bookseller Community
Preventing Orders For Previously Sold Books

There are several reasons that a book can end up online even though it has been sold. The most common reasons are:

• If sold online, but not marked as Sold in your database, the books can be accidentally uploaded For Sale again in future.
• You’ve sold a book outside of Abebooks, but have not yet uploaded your changes to us.
• Over time it's possible that one or two uploaded files have had transmission errors. If the complete contents of your upload file are not processed, we may have missed Sold records from you, meaning you have books online that have actually been sold.

[Learn more about how to prevent these cases]

Reducing Buyer Refund Requests for Late Items

Delays in the mail can happen, and buyers are not always patient. As buyers can request refunds through our system for orders that are delayed by 15 days or more, it is a good idea to take proactive measures to prevent these requests.

[Tips on how to prevent buyer returns]

Support Tsunami Relief With New Beginnings

Some of the biggest names in modern fiction - ranging from Stephen King to Ian McEwan - have contributed to a single volume called New Beginnings, whose proceeds will go to the Disasters Emergency Committee Fund. The book will be published March 3/23 (Canada/US). [More & How You Can Sell the Book]

Now Live: The New Book Room

The just-launched New Book Room brings awareness of new books at Abebooks to our buyers, and provides them the lowest prices. Be sure your new books are included in the New Book Room searches by including the keywords "BRAND NEW" when uploading your new books.
Tip: A new book is one which has not been sold before. [View the New Book Room]

Treasures in Your Attic?

As part of our Rare & Collectible promotion taking place throughout February and March, we're offering customers a chance to discover their potential Treasures in the Attic. Five booksellers have offered to evaluate submissions - with hopes that some will turn out to be treasures! [View Treasures in Your Attic]

Upcoming Homepage Features

Get your inventory ready and ensure your prices are competitive for our upcoming homepage features:

• Oscar-nominated books on film
• Canada Reads
• Collectible Crime & Mystery Books
• Rare & Collectible Bibles
• First Editions Gallery (featuring New first editions)
• St. Patrick’s Day
• Art Books

Brodart Packing Tape – Coming Soon!

You asked for it! Abebooks-branded packing tape from Brodart will soon be available. Watch your Inbox for the announcement.

Bookmarks for Fairs and Festivals

If you are planning on attending the following fairs in festivals in March and April please let us know and we will send you some Abebooks.com bookmarks for distribution at your booth.

Please e-mail us with your store name, full address and the name of the fair you are attending and we will make sure you receive the bookmarks in time for your event.

UCLA Co-branded Bookmarks

Abebooks.com would like to provide our booksellers with free co-branded bookmarks for the UCLA Festival of Books. The UCLA Festival is taking place in Los Angeles on April 23 & 24 at the UCLA campuses. Abebooks booksellers attending this event will each receive promotional items and 250 bookmarks imprinted with their store name and booth location. If you are planning to attend UCLA’s Festival of Books, please e-mail us with your store name, booth # and mailing address before March 11.

Abebooks.com Attendance at Upcoming Events

Abebooks.com will be attending the London Book Fair at the Olympia Exhibition Centre from March 13-15. Our combined team from Abebooks Europe and Abebooks Canada will be onsite. Visit us in the National Hall, Stand R44.

The Campus Market Expo (CAMEX) is taking place from March 1-3 in New Orleans. Visit Abebooks.com at booth #2024 and enter to win a bottle of tequila!

Until next time...

All of us at Abebooks

Order Processing Survey

Abebooks is updating our online order processing system. Please take a few minutes to help us improve this service by completing the following survey. Plus - you will be eligible for a draw for one month's free subscription! [Take the Survey]

What Did You Do Before Becoming a Bookseller?

We want to know what your profession was before you became a professional bookseller. Maybe you had a bizarre career, or something completely different from bookselling, or maybe not so different at all.

Share Your Story

Roundtable

Join us for the next Roundtable on February 24th from 11:00 a.m. to 12:00 p.m. PST. This month's special guest will be our new PR and Publicity Manager, Richard Davies. This event will be dedicated to questions regarding how Abebooks booksellers can increase their profile through their local media. The forums are now open for questions. [Roundtable]

BNBQ Shipping Manifest Update

Barnes & Noble shipping manifests, which are currently in PDF form, will be replaced with traditional HTML manifests. This means a more user-friendly format for you, with none of the PDF-related technical and printer problems. We plan to have this online in late March or early April. Watch for future messages with further details.

Amazon A-Z Claims

Amazon guarantees the purchase of items ordered through their Web sites for return reasons “Item did not arrive” and “Item not as described.” If a buyer initiates an A to Z claim for an item that did not arrive, they will be refunded unless the bookseller has previously provided tracking information online for this order. Find instructions on how to add tracking information onto our Web site and read about recent Amazon policy updates.

Top 10 Bestsellers
Abebooks, Feb. 16 - 23