| Dear
(bookseller),
Starting
today, you'll have more contact with your buyer when they initiate
a return for the reason "Item did not arrive." We've
updated the returns process to encourage more communication and
a better returns experience.
Previously,
returns automatically completed if the buyer initiated a return
for this reason and there was no tracking information online.
Here's an outline of the new process:
- The buyer must wait 15 days past the estimated delivery date
before initiating a return for the reason "Item did not
arrive."
- When they initiate the return, we'll provide them with your
e-mail address and ask them to contact you directly. We'll send
you an e-mail with their information so you can follow up with
them, too.
- The buyer has 7 days to cancel the return online. If they
do nothing, the return will automatically complete.
We
still encourage you to add tracking information as soon as you
can after you process an order. If tracking is available, the
return can't be initiated at all, and the buyer will be provided
with the details and your contact information instead.
Please
don't hesitate to contact
Customer Support if you have any questions.
Sincerely,
Your
Abebooks Team
|
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