Search
Refinements Test
For one month starting today, 10% of AbeBooks visitors AbeBooks
see re-designed search results. The new design brings the refinements
to the top of the page and removes the sidebar on the right. The
design displays more search results, increasing the number of
your books buyers see before they scroll down the page. We're
tracking the results of the test to determine whether to launch
the new design for all users. [See
a screenshot.]
"Item
Did Not Arrive" Process Update
Based on feedback from the Bookseller Advisory Group and Customer
Advisory Board, we're changing the returns timeframe for this
reason. Currently, 15 days after the estimated delivery date,
a buyer can initiate a return, and then we ask them to contact
you; 7 days later, the refund completes. Going forward, they can
initiate a return after 7 days, and then we'll provide them with
a form to contact you; 7 days later, the refund completes. The
buyer can cancel the return at any time. This change brings the
process for "item did not arrive" returns inline with the other
reasons and should increase buyer satisfaction with returns.
International
Editions in Search Results
International Editions are a popular alternative for students
looking for inexpensive textbooks. Starting today, listings with
the phrase "This is an International Edition" in the
description will include an International Editions logo. Buyers
looking for these books will identify them easily, and those looking
for domestic editions won't purchase internationals ones instead.
HomeBase
3.0 Launch
HomeBase 3.0 will be rolling out with a phased launch.
New booksellers will have access to the program first, and then
Advisory Group members, and then all of our booksellers. [Read
about the new features.] [Join
the Advisory Group.]
IberLibro
Integration
Miss the announcement? Your books are now searchable on 5 international
marketplaces with the full integration of IberLibro to the AbeBooks
platform. [Read
the announcement.]
 Customer
Support Tip
By DJ
Adding
Tracking, Saving Sales
Adding tracking to your orders prevents returns and provides better
customer service. Fewer returns means your weekly payments will
be higher, too. [View
our Tracking Tip]
Calling
all Science Fiction & Fantasy Specialists
We're planning a new feature for sci-fi and fantasy books
and are enlisting the expertise of our booksellers. Send
suggestions for your favorite authors, feature ideas, rare
and collectible books to our marketing team. [Contact
us with your ideas.]
Homepage
and Newsletter Features
In February you'll see a "most romantic books"
feature on the homepage and in our newsletters. Share your
choice titles and keep up to date on our marketing plans
in Bookseller Central. [Visit
the Web Events page.]
Customer
Advisory Board and Refinements
We asked the CAB what refinements they'd like to see in
the search results. Find out what types of signatures, editions
and conditions they want to search for. [View
the results.]
2007
Fairs and Festivals
We're updating our Fairs & Festivals page for 2007 and
planning which events to attend. Contact
us with the local or regional events in your area, and
we'll add them to our online schedule.
Bookseller
Survey - Win a Year's Subscription
There are less than two weeks left to complete our survey
and enter to win a year's free subscription. Make sure your
voice is heard! [Take
the survey and read our survey FAQs.]
Penguin
Auction
Earlier this month, AbeBooks staged its first-ever charity
book auction where five special edition signed Designer
books were offered to the highest bidder. The event attracted
considerable media attention, including articles in The
Times of London, Independent
on Sunday and New
York Sun, and raised $13,775 for charity. We'll be looking
to hold more charity auctions in 2007 with the focus on
rare and antiquarian books.
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