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The Bookseller Digest November 2007
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Hello,

This month, we continue our series profiling AbeBooks subsidiaries with a feature on BookFinder. We've also included important information on our data storage facility move, as well as updates on our plans to keep you better informed via the new 'Web Site Status' folder in the Bookseller Forum. You’ll also find information on an upcoming Holiday feature, the AbeBooks Story Laboratory, as well as helpful tips from our Customer Support and Security and Trust Teams. And once again, two of the most popular features return - the Bestselling and Most Expensive Books Sold in October!

Shaun, Jordan, Marc, and Maria
Your Sales & Account Management Team

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Highlights:


  • AbeBooks Subsidiaries: BookFinder
  • Customer Support Tip
  • Marketing & Events
  • Holiday Book Finds for Under $10
  • News & Announcements

    AbeBooks Moves Data Storage Facility
    As announced in the email we sent you earlier this week, the second phase of our data storage facility move is under way. Details can be found in the email, and also in the 'Web Site Status' folder in the Bookseller Forum. We will continue to post updates in the Forum throughout the move to keep you apprised of our progress, as well as to keep you informed of any potential problems that may arise.

    “This Week at AbeBooks”
    As a direct result of the Roundtable Discussion on Tuesday, October 30, we have started to take a more proactive approach to providing updates on site issues by making better use of the 'Web Site Status' folder in the Bookseller Forum. We are striving to provide timely updates that are clear and direct, and our goal is to be as transparent as possible.

    To that end, we have begun to post “This Week At AbeBooks,” a weekly summary of site updates. These summaries are posted in the Bookseller Forum every Friday and include announcements of new site features, promotions, and product launches. They also include updates on site problems that are ongoing and under investigation, as well as summaries of issues that have already been fixed. This weekly summary is not intended to replace the regular updates that are posted as problems or announcements arise, rather, it is a supplement to those posts. We hope that this will be a 'one-stop' information source, to which you can refer in case there are updates that you missed.

    AbeBooks Subsidiaries: BookFinder
    This month we are pleased to present the second in our series highlighting AbeBooks subsidiary companies, in which we outline who they are, what they do, and how they can help you! This month’s featured subsidiary is BookFinder.

    BookFinder.com is a one-stop ecommerce search engine that searches over 125 million books for sale—new, used, rare, out-of-print, and textbooks.

    Click here for more information on BookFinder.

    Tips

    Customer Support Tip

    Kristy
    Naming Picture Files
    by Kristy
    One of the most successful strategies for online sales success is providing your own pictures. Doing so is beneficial for all book listings but particularly for higher-value items, since buyers love to see the actual item they are going to purchase.

    If you are uploading your own photos, it is extremely important that each picture file be named correctly in order to be properly processed and associated with the correct listing. Each picture file must be named with the book ID number of the listing it belongs to. For example, a picture for Book ID number 001234 must be named 001234.jpg or 001234.gif. If any other file name is provided, the picture will not be displayed online.

    Naming your picture files before you upload them is a simple process. Read more to find out how!

    Marketing & Events

    AbeBooks Story Laboratory
    AbeBooks has launched Story Laboratory, a unique book-building workshop for children. Throughout the past year AbeBooks staff members have been visiting local libraries and writing festivals to help budding authors wrangle their stories and drawings into bindings. Each child proudly returns home with a hand-made first edition, signed by the author. The program has been so well received by the attendants (and their parents) that we’re expanding it. Story Laboratory ventured across the border for the first time just last week, with an appearance at Wordstock, Portland's premier book fair. Learn more about Story Laboratory!

    Coming Up: Holiday Book Finds for Under $10
    In preparation for the upcoming Holiday Season, watch for the launch of a new feature on Holiday Book Finds for Under $10, geared toward Holiday shoppers and bargain hunters!

    If you have an idea for a unique feature, send us an email!

    Most Expensive Books Sold on AbeBooks in October!
    See the most expensive sales of October.

     

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    Security & Trust

    ‘Phishing’ Reminder
    Our Security and Trust Team would like to remind all booksellers to beware of potential ‘phishing’ scams. These scams usually take to form of inquiries about or requests to place orders outside of the AbeBooks system. They often involve requests for bank account information under the guise of making payment by ‘bank transfer.’ Most recently, we’ve received reports of buyers requesting this information so that ‘a friend’ who owes the seller money can make such payment.

    AbeBooks fraud protection applies only to Visa and MasterCard purchases that are placed through the AbeBooks checkout. For your own protection, we recommend that whenever you receive such requests, you respond to the buyer and ask that they place their order online. A legitimate buyer will have no trouble with this request and a fraudulent one will likely not respond.

    We also recommend that you never provide bank account information to anyone in response to such requests.

    Security and Trust Page

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    October Bestsellers
    1. The 7 Habits of Highly Effective People
      Stephen R. Covey
    2. Eat, Pray, Love
      Elizabeth Gilbert
    3. The Pillars of the Earth
      Ken Follett
    4. Deceptively Delicious
      Jessica Seinfeld
    5. The Golden Notebook
      Doris Lessing
    6. Tuesdays with Morrie
      Mitch Albom
    7. When God Winks at You
      Squire Rushnell
    8. The Shock Doctrine: The Rise of Disaster Capitalism
      Naomi Klein
    9. The Age of Turbulence
      Alan Greenspan
    10. The Dangerous Book for Boys
      Conn Iggulden

    Top Ten Bestsellers for October on AbeBooks.com

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    This Month in the Advisory Group

    We regularly look for specific feedback through our Bookseller Advisory Group. Not a member yet? Join now.

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    Kudos

    "I wanted to say thank you to Abebooks. I have not used your service before, and I was thrilled to receive the books I ordered, in the condition promised, for great prices in a timely fashion. I really appreciate the excellent service and care and as a graduate student look forward to using AbeBooks often in the future."

    – Happy Customer

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    Community

    Roundtable Live Chat
    Chat with our sales and account management team and Hannes at the next Roundtable Live Chats, scheduled on Tuesday, November 20 from 9:00 a.m. to 10:00 a.m. PST, and again on Tuesday, December 11 from 2:00 p.m. to 3:00 p.m. PST. Watch the Forums for your chance to submit questions and discussion topics in advance!


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