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The Bookseller Digest April 2008
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Hello ,

Since our last issue, AbeBooks has purchased Chrislands.com, launched AbeBooks.it and introduced a beta version of a new search refinement. You’ll find details on all these events as well as a reminder about our upcoming pricing changes, an update on HomeBase 3.0, and important information on our Affiliate Program and
international shipping solutions.

Our monthly Security and Trust tip addresses redirection, and our Customer Support tip covers using your shipping matrix to encourage multi-item orders. If you have any questions about anything you've read, we invite you to check into our Bookseller Forum, or contact Customer Support.

Shaun, Jordan, Marc, Maria, and Anna
Your Sales & Account Management Team

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Highlights:


  • Chrislands.com
  • Upcoming Pricing Changes
  • Customer Support Tip
  • AbeBooks Affiliate Program
  • News & Announcements

    Chrislands.com
    On April 9, AbeBooks announced the purchase of a company called Chrislands. Some of you will be familiar with Chrislands - they build, host and maintain online bookstores. Chrislands will continue to operate as an independent business - just as BookFinder.com has done since its acquisition by AbeBooks in 2005. Chrislands co-founders Lance Christen and Jaymes Sorbel will remain at the helm and will receive access to AbeBooks’ resources. You can review the full press release here.

    Launch of AbeBooks.it
    We are very excited to announce that our Italian language site, AbeBooks.it, launched on April 2! All of your books are automatically listed on AbeBooks.it and orders have already started coming in!

    New Search Refinement Beta
    Be sure to check out the beta version of our new search refinement, available through the Advanced Search page. This search refinement allows buyers to sort results by lowest price + shipping, something both buyers and sellers have been asking for. This is an addition to - and will not replace - any existing refinements. It will be beta tested extensively before launch.

    Beta Release of HomeBase 3.0 Coming Soon
    Alpha testing of HomeBase 3.0 has been underway since March 10. We have been gathering feedback from the alpha testers and Beta testing will begin this month! If you are interested in Beta testing HomeBase 3.0, please take our survey.

    Upcoming Pricing Changes
    A Bookseller Bulletin announcing upcoming changes to our fee structure was sent out to all AbeBooks booksellers on April 2. These changes will take effect on April 28.

    You can view the full message here.

    If you have any questions, please check the 'Ask AbeBooks – Responses' folder of the Bookseller Forum; many questions have already been asked and answered. You can also post a new question here, or contact Customer Support and we will be glad to help.

    US & Canadian Shipping Solutions
    We've teamed up with Pitney Bowes IMEX and Best Manifesting to make shipping discounts available to our booksellers in the US and Canada. As we track the success of these programs, we're also looking to add more programs and options to more of our booksellers worldwide. Review the shipping solutions.

    Tips

    Customer Support Tip

    Cheryl
    Shipping Matrix: Lowering Extra Item Shipping Rate to Encourage Multi-Item Orders
    by Cheryl
    A great way to boost online sales is to lower your extra item shipping rate. Doing so can encourage buyers to purchase more than one book in order to save on shipping costs. Your extra item rate can be easily adjusted through your Shipping Matrix.

    Click here for the instructions.

    Marketing & Events

    AbeBooks Affiliate Program
    As of May 1st, we will be moving our Affiliate Program from the Commission Junction network to the DoubleClick Performics network. Our affiliate program makes up a significant part of our traffic and sales, and we felt that program development would be best served by the move. DoubleClick Performics, as many of you are aware, was recently purchased by Google, and we believe this will only benefit our affiliates in terms of tools and technology.

    To ensure a smooth transition for our affiliate partners, we encourage you to migrate all links and banners to the DoubleClick Performics network starting May 1st, 2008. For any booksellers who have their own site and would like to sign up, please join our Performics program starting May 1st. For information on the migration, or general information about the affiliate program, please see our affiliate information page.

    More detailed information can also be found in the Forum post by Patrick Armstrong, our Affiliate Manager, located here.

    Upcoming Book Fairs
    We’re looking forward to meeting many of you at the LA Times Festival of Books in April later this month.

    The LA Times Festival of Books, Los Angeles, California, April 26-27. We’ll be in Booth #654.

    Most Expensive Books Sold on AbeBooks in March

    See the most expensive sales of March.

     

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    Security & Trust

    Reminder: Redirection
    Our Security and Trust Team would like to remind all booksellers that redirection in any form is unacceptable under AbeBooks Bookseller Policy 3: Information Fields, which states that booksellers may not redirect buyers by means of their book descriptions, terms of sale, shipping terms, or book information to another Web site as an alternative to AbeBooks for making their purchases. Booksellers may not promote the benefits of another Web site or purchasing method through their book descriptions, terms of sale, or book information on AbeBooks. Once a buyer has placed an order through AbeBooks, booksellers may not reject orders and then contact the buyer to sell the same item through another method.

    View the full Policy

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    March Bestsellers
    1. A New Earth
      Eckhart Tolle
    2. Flat Belly Diet
      Liz Vaccariello
    3. The Other Boleyn Girl
      Philippa Gregory
    4. The Purpose-Driven Life
      Rick Warren
    5. Dreams from My Father
      Barack Obama
    6. Like Water for Chocolate
      Laura Esquivel
    7. Change Your Brain, Change Your Life
      Daniel G. Amen
    8. Brave New World
      Aldous Huxley
    9. Atonement
      Ian McEwan
    10. Why Business People Speak Like Idiots
      Brian Fugere

    Top Ten Bestsellers for March on AbeBooks.com

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    This Month in the Advisory Group

    We regularly look for specific feedback through our Bookseller Advisory Group. Not a member yet? Join now.

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    Kudos

    "The new beta search which sorts books by the combined price and shipping cost is great! It saves me doing the math. It also gets around the problem of booksellers who list books, typically, at "$1.00" to get their wares displayed at the top of the search results list and then sock you excessively for "shipping" costs to get the total up to the real price they wanted for their books. Well done, AbeBooks!"

    - Happy Customer

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    Community

    Roundtable Live Chat
    Chat with our sales and account management team and Hannes at the next Roundtable Live Chat, scheduled on Tuesday, May 13 from 2:00pm – 3:00pm PDT (9:00pm – 10:00pm GMT).


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