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The Bookseller Digest May 2008
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Hello ,

This month we are pleased to announce a special offer for AbeBooks booksellers signing up for a Chrislands bookstore. We also have some interesting statistics to share regarding international orders, including news of some high value sales through the newly launched AbeBooks.it. You'll find details on both below, as well as updates on our US Shipping Matrix and Beta testing of HomeBase 3.0.

Our monthly Security and Trust tip addresses buyer requests for unusual payment methods and our Customer Support tip includes important information on return and refund rules and timeframes. If you have any questions about anything you've read, we invite you to check into our Bookseller Forum, or contact Customer Support.

Shaun, Jordan, Marc, Maria, and Anna
Your Sales & Account Management Team

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Highlights:


  • Internationalization
  • US Shipping Matrix Updates
  • Customer Support Tip
  • Book Expo America
  • News & Announcements

    AbeBooks and Internationalization
    We are very excited to share with you that the Number 1 and Number 5 most expensive books sold in April, (see below), were sold through the newly launched AbeBooks.it - a significant reminder that international orders make up a large part of AbeBooks' (and your) business. In fact, items ordered through AbeBooks European web sites (AbeBooks.co.uk, .de, .fr, .it, and IberLibro.com) average between 25 and 30% of total AbeBooks orders, and up to 50% of those are sold to non-English speaking markets. Having your books automatically listed on all of the AbeBooks international domains is one of the benefits of being an AbeBooks bookseller!

    "Welcome AbeBooks Sellers" Offer from Chrislands.com
    Chrislands.com has a special offer for AbeBooks Booksellers. Sign up for a Chrislands bookstore before May 31, 2008 and receive a $50.00 (USD) discount off the bookstore set up fee. To take advantage of this offer, simply visit Chrislands.com, click on the "Sign Up" link, complete the online registration form, being sure to enter "AbeBooks" in the "How did you hear about Chrislands.com?" field.

    US Shipping Matrix Updates
    With the recent postal rate increase introduced by USPS, combined with the new AbeBooks fee structure, we felt it was necessary to increase some of the shipping rates on the AbeBooks US Shipping Matrix. Specifically, we have updated all of the first item shipping rates.

    We are reviewing shipping rates for other countries and will continue to make updates as needed. We are aware that there are some changes necessary for Australia and will be doing this in the near future.

    The changes for the US matrix are now live, just click on the default shipping matrix in your account to see the details.

    Beta Release of HomeBase 3.0 Coming Soon
    Beta testing of HomeBase 3.0 has already begun with a small group of testers! We will be expanding the number of testers gradually, based on operating systems and system specifications. If you are interested in Beta testing HomeBase 3.0, please take our survey.

    Tips

    Customer Support Tip

    Stephanie
    Return Reasons and Timeframes
    by Stephanie
    Buyers can shop with confidence on AbeBooks with our 30-Day Money Back Guarantee. Buyers can initiate a return within 30 days of the estimated delivery date (set by you in your shipping matrix). Each return reason has unique refund rules and timeframes, and it's helpful to be aware of them all.

    Click here for further information.

    Marketing & Events

    Book Expo America
    We're looking forward to meeting many of you and introducing AbeBooks to potential buyers at Book Expo America. Visit us at Booth #4313, May 29 to June 1st at the Los Angeles Convention Center in Los Angeles, California. If you'd like to book a specific time to meet with us, please email jgordon@abebooks.com.

    Bookfair Listings on the AbeBooks Wiki
    A comprehensive listing of Book Fairs and Festivals for 2008-2009 has been added to the AbeBooks Wiki. The listings include dates, locations, and whether each fair is a public or trade event. And if you notice any omissions, simply create a Wiki account and add them to the list!

    Unusual Items Found Inside Books
    We're planning a website feature and press release about odd things found inside books - money, love letters, plane tickets, etc. Can you help by supplying details about objects you have found inside books? The more unusual the better. Please click here to provide details. Many thanks in advance for your help!

    Most Expensive Books Sold on AbeBooks in April

    Buyers appreciate that they can find any book from AbeBooks booksellers, and the list of most expensive books sold on AbeBooks.com during April once again shows how vast your selection is!

    Click here for the full list.

     

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    Security & Trust

    Reminder: Buyer Requests Unusual Payment Method
    Our Security and Trust Team would like to remind all booksellers that if you receive a request from a buyer who would like to make payment by a method or process with which you are uncomfortable, you can ask the buyer to order through AbeBooks with Visa/MasterCard. You can also find tips for verifying the buyer's information on the Security and Trust page.

    View the full Policy

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    April Bestsellers
    1. The Brief Wondrous Life of Oscar Wao
      Junot Diaz
    2. A New Earth
      Eckhart Tolle
    3. The Purpose-Driven Life
      Rick Warren
    4. Delta Wedding
      Eudora Welty
    5. The Great Gatsby
      F. Scott Fitzgerald
    6. Tuesdays with Morrie
      Mitch Albom
    7. Dreams from My Father
      Barack Obama
    8. The Shack
      William P. Young
    9. The Audacity of Hope
      Barack Obama
    10. Three Cups of Tea
      Greg Mortenson

    Top Ten Bestsellers for April on AbeBooks.com

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    This Month in the Advisory Group

    We regularly look for specific feedback through our Bookseller Advisory Group. Not a member yet? Join now.

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    Kudos

    "I would like to take this opportunity to thank you for wonderful service over the past couple of years. On the recommendation of one of my professors, I tried ordering a book from AbeBooks. The site was easy to navigate and ordering was straightforward. As I increased my use of your site, I was overjoyed to find some obscure, out-of-print titles that were much needed for some of my projects. When you had trouble locating one of the titles I needed, you sent me a long personal email detailing the trouble and let me decide whether I wanted to have you continue to search or stop there. I think that in a day when customer service leaves a lot to be desired, this was a lovely and helpful surprise. I continue to order books from you regularly and count shopping at AbeBooks as one of the best suggestions I have ever received. Thank you for your amazing resource and ongoing convenience and diligence."

    - Happy Customer

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    Community

    Roundtable Live Chat
    Chat with our sales and account management team and Hannes at the next Roundtable Live Chat, scheduled on Tuesday, June 24 at 2:00p.m. to 3:00p.m. PDT.


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