Welcome to AbeBooks Online Support Center

If you can't find your answer here in our Online Support Center, please contact us using the link to the right, and we’ll be happy to help you!

Common Questions:

Buyer:

• Where is My Book?
• Why can't I sign on to my AbeBooks account?
• How do I request a refund?
• How do I contact the bookseller? What should I do if they don’t respond?
• What payment options does AbeBooks offer?
• Why was my order cancelled?
• I can’t find the book I’m looking for?  What can I do?
• How do I become a Bookseller on AbeBooks?
• Is AbeBooks a secure place to shop? Is my personal information safe?
• How can I retrieve my password?
• What is an Ebook?

Seller:

• How do I process my orders?
• How can I adjust my shipping rates and speeds?
• How can I prevent sold books from reappearing online?
• How can I improve my completion and prevent customer complaints?
• What can I do to improve my online sales?
• How do I request extra charges for shipping or sales tax?
• How do I add tracking information to an order online?
• A Return has been initiated but I have not received the book - what should I do?
• How can I participate in your Home Page or Rare Book Room features?

At AbeBooks Customer Support, our mission is to build lasting, positive partnerships with both buyers and sellers through effective one-on-one communication with our friendly and knowledgeable Support Team.