Textbook Buying - Frequently Asked Questions

 


Before you order:

› How do I make sure I’m ordering the right book and not a teacher’s edition or a study guide?

› How can I make sure I’ll get my book in time for the beginning of classes?

› Your prices are all over the map and some of them look too good to be true – what’s the catch?

› What’s an International Edition?

› Do you sell ebooks?


 

After you’ve ordered:

› I think I ordered the wrong book – how do I cancel it?

› I didn’t cancel my order – you did. Why?

› Why was my credit card declined?

› My order confirmation email said my book would ship in two days - why is my Estimated Delivery Date so far away?

› Why did you charge me a foreign transaction fee?

› How do I contact the bookseller?

› I contacted the bookseller but they didn’t answer – now what?

 

Waiting for your book to arrive:

› Where is my tracking number?

› My class starts tomorrow but my book isn’t here yet – what should I do?

› My book is late – how long am I supposed to wait to get my money back so I can order another book?

› How do I get a refund for a book that never arrives?

 

After you’ve received your book:

› My book arrived and it’s great! How do I leave feedback for my seller?

› I dropped my class and don’t need the book anymore – can I send it back for a refund?

› My book arrived but it’s not what I ordered – what do I do now?

› You sent me the wrong book - why can't you just send the right one instead of giving me a refund?

 

After classes are over:

› How does your Buyback program work?

› Do you buy back International Editions?