Contact Customer Support

 

Our Online Support Center contains the answers to most common questions. If you can't find the answers you need through the links provided, simply complete the form here to contact our world-class Customer Support Team.

Suggestions:

Do you have a suggestion for improving this area of our Online Support Center? Please let us know.

Click Here to take survey






PDF Print E-mail

Foreign Transaction Fees

 

Some banks or credit card companies charge a Foreign Transaction Fee, also known as an International Service Assessment Fee, for purchases made through merchants located outside of the USA. As AbeBooks is a Canadian company, some banks apply this fee to purchases made by buyers located outside of Canada or to bookseller monthly fees charged by AbeBooks. Other banks use independent third party credit card processing companies that charge this fee.

Your financial institution could also be applying a similar cross-border assessment fee.

AbeBooks only charges the amount shown during the checkout and in our e-mail notifications.

We're collecting information about this fee from customer reports to try to lobby the companies to reverse the fees. We encourage you to contact your card-issuing bank to learn more about the fee or to file a complaint.

To find out more about these fees, the following links may be helpful:

http://www.travelfinances.com/Services/Foreign-Transaction-Fees-Explained.htm 

http://www.creditcards.com/credit-card-news/foreign-transaction-conversion-fees-1276.php