1. Click [sign on] and enter your E-mail Address and Password.

2. Click [View My Purchases] from the Members Menu.

3. In the list of orders that appears, find the book for which you'd like to initiate a return and click [Item Details]. In the Item Details screen, click [Request to Return a Book].

4. Select a reason for the return from the drop-down list. An explanation of the reason codes can be found here.

5. Add any additional comments. These comments are displayed to the bookseller.

6. Click [Initiate Return/Refund].

Important Notes:

v  If the bookseller has provided tracking information for the order, a refund will not be initiated for ‘Item did not arrive’. You will be given the tracking number and asked to contact the shipping company.

v  Refunds for ‘Item did not arrive’ cannot be initiated until 8 days after the Estimated Delivery Date. If 8 days have not yet passed, please use the [Ask Bookseller a Question] button to send an inquiry directly to the seller instead.

v  Return shipping labels are not provided. If you are entitled to a refund for return shipping, an amount equal to the original shipping charge will be added to your refund when the bookseller receives your book.

v  Once you initiate a return, you will be given the ability to provide shipping and tracking information. If you have not yet shipped the book to the seller, you can return and enter the information at a later time.

v  We recommend that you include a copy of the Return Confirmation email in the package so that the bookseller can easily identify your return upon arrival and process your refund in a timely manner.