1. Click [sign on] and enter your E-mail Address and Password.

2. Click [Your Purchases] from the Members Menu.

3. Click [View Your Purchases] in the list of options that appears.

4. In the list of orders that appears, find the book for which you'd like to initiate a return and click [Item Details]. In the Item Details, click [Request to Return a Book].

5. Select a reason for the return from the drop-down list. An explanation of the reason codes can be found by clicking the [Explanation of Reason Codes] link, located to the right of the reason code menu.

6. Add any additional comments. These comments are displayed to the bookseller.

7. Click [Initiate Return/Refund].

Important Notes:

v  If the bookseller has provided tracking information for the order, a refund will not be initiated for ‘Item did not arrive’. You will be given the tracking number and asked to contact the shipping company.

v  Refunds for ‘Item did not arrive’ cannot be initiated until 8 days after the Estimated Delivery Date. If 8 days have not yet passed, please use the [Ask Bookseller a Question] button to send an inquiry directly to the seller instead.

v  Once you initiate a return, you will be given the ability to provide shipping and tracking information. If you have not yet shipped the book to the seller, you can return and enter the information at a later time.