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9780071473651

My Secret Life on the McJob: Lessons from Behind the Counter Guaranteed to Supersize Any Management Style

Newman, Jerry

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Once upon a time, a Ph.D. went to work at Mickey D's...

And what he found was illuminating. Jerry Newman, a college professor who has taught business courses for nearly 30 years, went undercover as a bottom-rung worker for the biggest names in fast food, including McDonald's and Burger King. Newman found that fast-food chains were the perfect petri dishes for covert research: High-pressure, high-volume businesses with high-employee turnover. The pecking order was also crystal clear, from fry cook all the way up to store manager.

Of the seven restaurants where Newman worked, some were high-morale, high-productivity machines. Others were miserable, misplaced circles of hell. Yet one common trait stuck out from them all: Each restaurant's respective manager determined the climate of the work environment.

Go behind the fast food counter with Newman and see what happens on an average day on the “McJob”…

how the restaurants are run (for better or worse)

how managers reward good employees when raises are impossible (believe it or not, bosses give 'em more hours-and it works!)

how morale and motivation spring directly from the manager's office

and how a few simple adjustments to your own management style-the “Supersized Management Principles” in this book-can transform and invigorate your workplace

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From the Back Cover:

What happens when a distinguished management professor works undercover in fast food?

He learns powerful truths about what makes businesses great…

From minimum-wage floor sweepers to corner office kings, anyone with a job can learn something from Jerry Newman's experience behind the counter at major fast food restaurants. My Secret Life on the McJob reveals brilliantly simple “Supersized Management Principles” that many Fortune 500 bosses still haven't grasped.

About the Author:

Jerry M. Newman, Ph.D., is a University Distinguished Teaching Professor for the State University of New York at Buffalo. He is the coauthor of Compensation, which has been the bestselling book in the category for 21 years. He is also an advisor to firms including AT&T, Hewlett-Packard, Burger King, McDonald's, and Nabisco.

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Book Description McGraw-Hill, 2007. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Q: What happens when a distinguished management professor works undercover at fast food restaurants? A: He learns more than ever about the secrets of great management and leadership My Secret Life on the McJob, a groundbreaking new management tell-all, is at once a humorous take on the world of the rank-and-file as well as a practical guide on management that you can use in your business, no matter what kind of business it is. Jerry Newman shares the approaches that worked . . . and the ones that were a serious miss. His experience behind the counter at McDonalds, Arby's, and Burger King, among others, delivers the answers to potent management questions such as: How can a manager succeed when resources are scarce? When he's too bombarded with details to think? When employee turnover is 200 percent? Newman learned everything the hard way. Each chapter includes "Supersized Management Principles"-behaviors and values that identify effective management behavior Features first-hand accounts of good and bad leadership in adverse conditions, as well as battle-tested motivational, training, and team-building techniques Delivers solutions for today's most pressing management issues. Bookseller Inventory # ABE_book_new_0071473653

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