9780071473651

My Secret Life on the McJob: Lessons from Behind the Counter Guaranteed to Supersize Any Management Style

Newman, Jerry

ISBN 10: 0071473653 / 0-07-147365-3
ISBN 13: 9780071473651
Publisher: McGraw-Hill
Publication Date: 2006
Binding: Hardcover
Editorial Reviews:
Synopsis:

Once upon a time, a Ph.D. went to work at Mickey D's...

And what he found was illuminating. Jerry Newman, a college professor who has taught business courses for nearly 30 years, went undercover as a bottom-rung worker for the biggest names in fast food, including McDonald's and Burger King. Newman found that fast-food chains were the perfect petri dishes for covert research: High-pressure, high-volume businesses with high-employee turnover. The pecking order was also crystal clear, from fry cook all the way up to store manager.

Of the seven restaurants where Newman worked, some were high-morale, high-productivity machines. Others were miserable, misplaced circles of hell. Yet one common trait stuck out from them all: Each restaurant's respective manager determined the climate of the work environment.

Go behind the fast food counter with Newman and see what happens on an average day on the “McJob”…

how the restaurants are run (for better or worse)

how managers reward good employees when raises are impossible (believe it or not, bosses give 'em more hours-and it works!)

how morale and motivation spring directly from the manager's office

and how a few simple adjustments to your own management style-the “Supersized Management Principles” in this book-can transform and invigorate your workplace


 

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Newman, Jerry
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Newman, Jerry
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Newman, Jerry
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Newman, Jerry
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Book Description: McGraw-Hill Education - Europe, United States, 2006. Hardback. Book Condition: New. 238 x 164 mm. Brand New Book. Each chapter includes Supersized Management Principles - behaviors and values that identify effective management behavior. This title features first-hand accounts of good and bad leadership in adverse conditions, as well as battle-tested motivational, training, and team-building techniques. It delivers solutions for today s most pressing management issues. Bookseller Inventory # AAS9780071473651

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Newman, Jerry
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Book Description: McGraw-Hill Education - Europe, United States, 2006. Hardback. Book Condition: New. 238 x 164 mm. Brand New Book. Each chapter includes Supersized Management Principles - behaviors and values that identify effective management behavior. This title features first-hand accounts of good and bad leadership in adverse conditions, as well as battle-tested motivational, training, and team-building techniques. It delivers solutions for today s most pressing management issues. Bookseller Inventory # AAS9780071473651

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Newman, Jerry
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