9780073380933

Services Marketing (5th Edition)

Valarie A. Zeithaml; Mary Jo Bitner; Dwayne Gremler

ISBN 10: 0073380938 / 0-07-338093-8
ISBN 13: 9780073380933
Publisher: McGraw-Hill/Irwin
Publication Date: 2008
Binding: Hardcover
Editorial Reviews for this title:
Synopsis:
Services Marketing, 5/e, recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book’s content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-focused management, and strategies for increasing customer satisfaction and retention through service are included in the fifth edition.

Editorial reviews may belong to another edition of this title.
 

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Services Marketing (5th Edition) (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: McGraw-Hill/Irwin. Hardcover. Book Condition: New. 0073380938 Brand New,Paperback,International Edition,Cover & ISBN may be different from US edition, No access code, But Contents are same as US Edition.Printed in English Language,Prompt shipping by USPS/UPS/DHL/Fedex.Exceptional customer Service,Satisfaction Guaranteed. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # FXA#A4718

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Services Marketing 5ED (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Services Marketing ,5th (ISBN: 9780073380933)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: Book Condition: Brand New. 5th. This is an International Edition, Different ISBN and Front cover,have same content as US edition Excellent Quality with Shrink Wrap .English language.Perfect condition.Please contact us for any questions regarding this book.!!. Bookseller Inventory # SepTbz-8078

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Services Marketing ,5th, ZEITHAML (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: Paperback. Book Condition: Brand New. ~~ATTENTION~~ Please Read Description Before Purchase,This is an International Edition.Cover & ISBN may be different from US edition but Contents are the same as US Edition.!!. Bookseller Inventory # Fbd20JMD-8078

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Services Marketing (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: Book Condition: Brand New. This is INTERNATIONAL EDITION, Brand New, 5 edition, , , Softcover International edition , High-Quality paper, Printed in English. Ships from multiple locations to WORLDWIDE customer. We CANNOT ship to APO/FPO/PO BOX address.3-5 BUSINESS DAYS EXPRESS SHIPPING VIA UPS / FEDEX/ DHL FOR USA, CANADA, EUROPE,ASIA AND AUSTRALIA CUSTOMER. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings //Not for Sales in USA and Canada// are printed on the cover of the book. It is legally to use the international edition in North America. Bookseller Inventory # 101478

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Services Marketing (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: Book Condition: Brand New. Brand New ,5 edition, , , Softcover International edition GET IT FAST within 2-5 business days by UPS/DHL worldwide express with Tracking Number. Book is printed in English. NO PO Box, APO, FPO address. This is international edition. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings //Not for Sales in USA and Canada// are printed on the cover of the book. It is legally to use the international edition in North America. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # 1478

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Services Marketing (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Services Marketing (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
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ISBN 13: 9780073380933
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Book Description: McGraw-Hill Higher Education. Soft cover. Book Condition: New. New, 5th Edition, Color Print, International Edition . Premium quality books. Ship via FedEx, UPS, DHL. Delivery time is 3-5 biz days. Bookseller Inventory # 0073380938

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Services Marketing (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
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ISBN 13: 9780073380933
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Services Marketing (5th Edition) (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
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ISBN 13: 9780073380933
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Book Description: McGraw-Hill/Irwin. Hardcover. Book Condition: New. Bookseller Inventory # P110073380938

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