9780073380933

Services Marketing (5th Edition)

Valarie A. Zeithaml; Mary Jo Bitner; Dwayne Gremler

ISBN 10: 0073380938 / 0-07-338093-8
ISBN 13: 9780073380933
Publisher: McGraw-Hill/Irwin
Publication Date: 2008
Binding: Hardcover
Editorial Reviews:
Synopsis:
Services Marketing, 5/e, recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book’s content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-focused management, and strategies for increasing customer satisfaction and retention through service are included in the fifth edition.

 

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Services Marketing: Integrating Customer Focus Accross The Firm, 5ED (ISBN: 9780073380933)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: pb. Book Condition: Brand New. International Edition. International Edition,Cover & ISBN may be different from US edition,PAPERBACK. Book Condition: New. Brand New,Softcover,No Access code & No context dvd, But Contents are same as US Edition.Printed in English Language,Prompt shipping by USPS,UPS,DHL,Fedex.Exceptional customer Service,Satisfaction Guaranteed. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # cbrggg5773

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International Edition
International Edition
Services Marketing: Integrating Customer Focus Accross The Firm, 5ED (ISBN: 9780073380933)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
Bookseller: CBR (WHITE PLAINS, NY, U.S.A.)
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Book Description: pb. Book Condition: Brand New. International Edition. International Edition,Cover & ISBN may be different from US edition,PAPERBACK. Book Condition: New. Brand New,Softcover,No Access code & No context dvd, But Contents are same as US Edition.Printed in English Language,Prompt shipping by USPS,UPS,DHL,Fedex.Exceptional customer Service,Satisfaction Guaranteed. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # cbrggg21743

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International Edition
International Edition
Services Marketing: Integrating Customer Focus Accross The Firm, 5ED (ISBN: 9780073380933)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
Bookseller: CBR (WHITE PLAINS, NY, U.S.A.)
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Quantity Available: > 20

Book Description: pb. Book Condition: Brand New. International Edition. International Edition,Cover & ISBN may be different from US edition,PAPERBACK. Book Condition: New. Brand New,Softcover,No Access code & No context dvd, But Contents are same as US Edition.Printed in English Language,Prompt shipping by USPS,UPS,DHL,Fedex.Exceptional customer Service,Satisfaction Guaranteed. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # cbrggg29579

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International Edition
Services Marketing: Integrating Customer Focus Accross The Firm, 5ED (ISBN: 9780073380933)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
Bookseller: CBR (WHITE PLAINS, NY, U.S.A.)
Bookseller Rating: 5-star rating
Quantity Available: > 20

Book Description: pb. Book Condition: Brand New. International Edition. International Edition,Cover & ISBN may be different from US edition,PAPERBACK. Book Condition: New. Brand New,Softcover,No Access code & No context dvd, But Contents are same as US Edition.Printed in English Language,Prompt shipping by USPS,UPS,DHL,Fedex.Exceptional customer Service,Satisfaction Guaranteed. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # cbrggg13609

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Services Marketing (5th Edition) (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: McGraw-Hill/Irwin. Hardcover. Book Condition: New. 0073380938 Brand New International Edition . Cover and ISBN of the books might be different in some cases . Fast Shipping, Super Quality & Awesome Customer Support is Guaranteed!. Bookseller Inventory # 11-05-A1-73380938

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Services Marketing ( 5th Edition ) (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: Book Condition: New. New Softcover International Edition, Printed in Black And White, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Bookseller Inventory # 13436

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Services Marketing 5ED (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: Book Condition: Brand New. New. Soft Cover International edition. Different ISBN and Cover image but contents are same as US edition. Customer Satisfaction guaranteed!!. Bookseller Inventory # SHUB4096

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Services Marketing ,5th, ZEITHAML (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: Paperback. Book Condition: Brand New. ~~ATTENTION~~ Please Read Description Before Purchase,This is an International Edition.Cover & ISBN may be different from US edition but Contents are the same as US Edition.!!. Bookseller Inventory # Aug-9313-Fbdu

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Services Marketing ,5th (ISBN: 9780073380933)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Services Marketing 5ED (ISBN: 0073380938 / 0-07-338093-8)
Valarie A. Zeithaml;Mary Jo Bitner;Dwayne Gremler
ISBN 10: 0073380938
ISBN 13: 9780073380933
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Book Description: Book Condition: new. *INTERNAITONAL EDITION BOOK *INTERNATIONAL EDITION, DIFFERENT ISBN and COVER IMAGE.Upgrade to Priority for faster shipping. Paper is of cheaper Quality as well as book materials/also book may be black and white or colour ,may have differences to us edition example chapter order and problems ect, no supplemental access card or online content may be available . condition. English language. Delivery take 3-7 business days. Customer satisfaction our priority. Bookseller Inventory # Srp8139

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