9780471475781

Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition

Kotschevar, Lendal H.; Luciani, Valentino

ISBN 10: 0471475785 / 0-471-47578-5
ISBN 13: 9780471475781
Publisher: John Wiley and Sons
Publication Date: 2006
Binding: Softcover
Editorial Reviews for this title:
Synopsis:
A detailed approach to providing service in restaurants and foodservice operations



Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience.

Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include:
* A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining
* A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining
* Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues
* A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server

Review:
A detailed approach to providing service in restaurants and foodservice operations

Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience.

Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include:

  • A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining
  • A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining
  • Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues
  • A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server

From the Back Cover

Editorial reviews may belong to another edition of this title.
 

Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition: Search Results

1.
Presenting Service (ISBN: 9780471475781)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: Paperbackshop-US (Secaucus, NJ, U.S.A.)
Bookseller Rating: 5-star rating
Quantity Available: > 20

Book Description: John Wiley and Sons, 2006. Paperback. Book Condition: New. New Book. Shipped from US. Bookseller Inventory # VW-9780471475781

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 83.36
Convert Currency
Shipping: US$ 3.99
Within U.S.A.
2.
Presenting Service (ISBN: 9780471475781)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: Paperbackshop-US (Secaucus, NJ, U.S.A.)
Bookseller Rating: 5-star rating
Quantity Available: > 20

Book Description: John Wiley and Sons, 2006. Paperback. Book Condition: New. New Book. Shipped from UK. Bookseller Inventory # FW-9780471475781

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 85.97
Convert Currency
Shipping: US$ 3.99
Within U.S.A.
3.
Presenting Service The Ultimate Guide for the Foodservice Professional, 2nd Edition (ISBN: 9780471475781)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: BuySomeBooks (Las Vegas, NV, U.S.A.)
Bookseller Rating: 5-star rating
Quantity Available: 2

Book Description: John Wiley and Sons. Paperback. Book Condition: New. Paperback. 272 pages. Dimensions: 10.8in. x 8.5in. x 0.8in.A detailed approach to providing service in restaurants and foodservice operationsService starts when a customer walks into a restaurant and doesnt end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience. Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include: A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN, Momence,IL, Commerce,GA. Paperback. Bookseller Inventory # 9780471475781

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 92.96
Convert Currency
Shipping: US$ 4.50
Within U.S.A.
4.
Presenting Service (ISBN: 9780471475781)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: Books2Anywhere (Fairford, GLO, United Kingdom)
Bookseller Rating: 5-star rating
Quantity Available: > 20

Book Description: John Wiley and Sons, 2006. Paperback. Book Condition: New. New Book. Shipped from UK. Bookseller Inventory # FW-9780471475781

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 84.97
Convert Currency
Shipping: US$ 14.60
From United Kingdom to U.S.A.
5.
Presenting Service: The Ultimate Guide for the Foodservice Professional (Paperback) (ISBN: 9780471475781)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: The Book Depository (Gloucester, UK, United Kingdom)
Bookseller Rating: 5-star rating
Quantity Available: 10

Book Description: John Wiley and Sons Ltd, United States, 2006. Paperback. Book Condition: New. 2nd Revised edition. 274 x 216 mm. Brand New Book. A detailed approach to providing service in restaurants and foodservice operations Service starts when a customer walks into a restaurant and doesn t end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience. Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include: A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server. Bookseller Inventory # AAH9780471475781

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 100.82
Convert Currency
Shipping: FREE From United Kingdom to U.S.A.
6.
Presenting Service: The Ultimate Guide for the Foodservice Professional (Paperback) (ISBN: 9780471475781)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: The Book Depository US (Gloucester, ., United Kingdom)
Bookseller Rating: 5-star rating
Quantity Available: 10

Book Description: John Wiley and Sons Ltd, United States, 2006. Paperback. Book Condition: New. 2nd Revised edition. 274 x 216 mm. Brand New Book. A detailed approach to providing service in restaurants and foodservice operations Service starts when a customer walks into a restaurant and doesn t end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience. Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include: A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server. Bookseller Inventory # AAH9780471475781

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 101.26
Convert Currency
Shipping: FREE From United Kingdom to U.S.A.
7.
Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition (ISBN: 0471475785 / 0-471-47578-5)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: Textbook Barn (Woodland Hills, CA, U.S.A.)
Bookseller Rating: 2-star rating
Quantity Available: > 20

Book Description: John Wiley and Sons. PAPERBACK. Book Condition: New. 0471475785 Premium Publisher Direct Books are Like New or Brand New books direct from the publisher sometimes at a discount. Multiple copies are usually available. These books are not available for expedited shipping and may take up to 14 business days to receive. Bookseller Inventory # Z0471475785ZN

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 97.46
Convert Currency
Shipping: US$ 4.99
Within U.S.A.
8.
Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition (ISBN: 0471475785 / 0-471-47578-5)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: INDOO (Avenel, NJ, U.S.A.)
Bookseller Rating: 4-star rating
Quantity Available: > 20

Book Description: John Wiley and Sons. Book Condition: New. Brand New. Bookseller Inventory # 0471475785

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 113.73
Convert Currency
Shipping: US$ 3.50
Within U.S.A.
9.
Presenting Service: The Ultimate Guide for the Foodservice Professional (Paperback) (ISBN: 0471475785 / 0-471-47578-5)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: Grand Eagle Retail (Romulus, MI, U.S.A.)
Bookseller Rating: 4-star rating
Quantity Available: 1

Book Description: Paperback. Book Condition: New. 2nd. 215mm x 17mm x 276mm. Paperback. A detailed approach to providing service in restaurants and foodservice operationsService starts when a customer walks into a restaurant and doesn't end until he or she walks out. Pre.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 255 pages. 0.626. Bookseller Inventory # 9780471475781

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 125.40
Convert Currency
Shipping: FREE Within U.S.A.
10.
Presenting Service: The Ultimate Guide for the Foodservice Professional (ISBN: 0471475785 / 0-471-47578-5)
Kotschevar, Lendal H.;Luciani, Valentino
ISBN 10: 0471475785
ISBN 13: 9780471475781
Bookseller: Revaluation Books (Exeter, DEV, United Kingdom)
Bookseller Rating: 5-star rating
Quantity Available: > 20

Book Description: John Wiley & Sons Inc, 2006. Paperback. Book Condition: Brand New. 2nd edition. 255 pages. 11.00x8.50x0.75 inches. In Stock. Bookseller Inventory # __0471475785

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 119.73
Convert Currency
Shipping: US$ 9.74
From United Kingdom to U.S.A.
View All Listings for this Book