Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-272 using an approach created specifically for them. Their learning will be enhanced with extensive end-ofchapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.
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Ron Carswell has over 20 years of computer experience with both small and large organizations. Ron holds a Bachelor's degree in Business Administration from the University of Texas and a Master's degree in Business Administration from Baylor University. He has received the A+, N+, CTT+, MCSA, MCSE and MCDST certifications. He is currently an Assistant Professor at San Antonio College, where he instructs in A+, N+, MCSA, and MCDST certification courses. He authored the MCDST Guide to Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP Operating Systems. He co-developed the Guide to Parallel Operating Systems with Heidi Webb and Terrill Freese.
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Book Description Course Technology, 2004. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0619216026
Book Description Course Technology. Paperback. Book Condition: New. Bookseller Inventory # DADAX0619216026
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97806192160231.0
Book Description Course Technology, 2004. Book Condition: New. brand new unread copy, may contain slight shelf wear. Bookseller Inventory # CBE749
Book Description Course Technology. Paperback. Book Condition: New. Bookseller Inventory # P110619216026