9780619216023

MCDST 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Carswell, Ron

ISBN 10: 0619216026 / 0-619-21602-6
ISBN 13: 9780619216023
Publisher: Course Technology
Publication Date: 2004
Binding: Softcover
About this title:
Synopsis:
Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-272 using an approach created specifically for them. Their learning will be enhanced with extensive end-ofchapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

About the Author:
Ron Carswell has over 20 years of computer experience with both small and large organizations. Ron holds a Bachelor's degree in Business Administration from the University of Texas and a Master's degree in Business Administration from Baylor University. He has received the A+, N+, CTT+, MCSA, MCSE and MCDST certifications. He is currently an Assistant Professor at San Antonio College, where he instructs in A+, N+, MCSA, and MCDST certification courses. He authored the MCDST Guide to Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP Operating Systems. He co-developed the Guide to Parallel Operating Systems with Heidi Webb and Terrill Freese.

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