Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff.
? follows the popular Five-Minute Veterinary Consult structured format
? consistency of presentation makes for easy information retrieval
? focus is on practical rather than theoretical solutions for veterinary practice
? Provides examples within relevant topics
? The veterinary marketplace
? Client relationship management
? Financial management
? Cash management
? Human resources
? Marketing management
? Operations management
? Administrative management
? Practice safety
? Legal Issues
? Planning & Decision-making
? Facility management, design and construction
Plus, appendices, list of abbreviations, glossary, and more!
"synopsis" may belong to another edition of this title.
Lowell Ackerman, DVM, DACVD, MBA, MPA. Bizvet, Inc., Westborough, Mass.
"About this title" may belong to another edition of this title.
Book Description Wiley-Blackwell, 2006. Hardcover. Book Condition: New. Hardback--no flaws. Bookseller Inventory # TA160414012D10
Book Description Wiley-Blackwell, 2006. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Chapter 1 Marketplace.1.1 Veterinary Demographics.1.2 Today's Pet Owner.1.3 Models of Veterinary Practice.1.4 Trade Areas and Region of Influence.1.5 The Differing Needs of Practice Teammates.1.6 Personality Profiling.1.7 Generational Differences.1.8 Stakeholders and Strategic Partners.1.9 Functioning as a Healthcare Team.1.10 Practice Management Support Professionals.1.11 Veterinary Staff.1.12 Value Disciplines.1.13 Networking.1.14 Specialty and Emergency Centers.1.15 Mergers and Acquisitions.1.16 Human-Animal Bond.1.17 IT in Veterinary Medicine.1.18 Value Chain Management.1.19 Time Value of Money.1.20 Equine Practice Management.1.21 Costs of Doing Business in a Veterinary Hospital.1.22 Nonprofit Hospitals.Chapter 2 Client Relationship Management.2.1 Compliance.2.2 The Basics of Client Service.2.3 Client Service Strategies.2.4 Hospital Image.2.5 Creating a Client-Centered Hospital.2.6 Client Perception and Learning.2.7 Telephone Service Management.2.8 Effective Doctor-Client Relationship.2.9 Client Appointment Scheduling.2.10 Measuring Client Satisfaction.2.11 Client Retention.2.12 Client Reminder Systems.2.13 Preparing Clients for Continued Excellence in Health Care.2.14 Practice Web Sites.2.15 Maintaining Regular Client Contact.2.16 Hi-Tech versus Hi-Touch.Chapter 3 Communications.3.1 Effective Client Communication.3.2 Email Correspondence.3.3 Translating Medicalese.3.4 Speaking as a Professional.3.5 Non-Verbal Communication.3.6 Reflective Listening.3.7 Ensuring Client Comprehension.3.8 Dealing With an Angry Client.3.9 Dealing With a Grieving Client.3.10 Discussing Parasite Control.3.11 Discussing Vaccination Schedules.3.12 Discussing Pain Management.3.13 Discussing Dental Health.3.14 Discussing Behavior.3.15 Discussing Diet and Nutrition.3.16 Discussing Finances.3.17 Shared Decision Making.3.18 Delivering Bad News.Chapter 4 Financial Management.4.1 Getting the Most Out of Your Accounting Professional.4.2 Making Valid Comparisons Between Practices and Services.4.3 Financial Statements.4.4 Capitalization and Depreciation.4.5 Measures of Liquidity, Solvency, and Profitability.4.6 Analyzing Client Transactions.4.7 Data You Should Be Reviewing Regularly.4.8 Breakeven Analysis.4.9 Benchmarking.4.10 Activity-Based Costing and Cost Allocation.4.11 Pricing Strategies and Decisions.4.12 Cost-Plus Pricing.4.13 Internal Accounting Controls.4.14 Medical Metrics.4.15 Return on Investment From Practice Ownership.4.16 Perquisites (Perks) of Practice Ownership.4.17 Accounting Closing Processes.4.18 Tax Planning--US.Chapter 5 Cash Management.5.1 Revenue Streams in Veterinary Practice.5.2 Expenses in Veterinary Practice.5.3 Increasing the Top Line in Practice.5.4 Improving the Bottom Line in Practice.5.5 Cash Control: Preventing Theft.5.6 Getting Paid for Services Rendered.5.7 Managing Accounts Receivable.5.8 Credit and Collections.5.9 Payroll Management.5.10 Borrowing Money.5.11 Revenue Budgets and Forecasts.5.12 Managing General and Administrative Expenses.5.13 Credit Alternatives: Third-Party Payments.5.14 Pet Insurance.5.15 Buy Versus Lease.5.16 Buy Versus Lease: Accountant's Perspective. Bookseller Inventory # ABE_book_new_0781759846
Book Description Wiley-Blackwell, 2006. Hardcover. Book Condition: New. Bookseller Inventory # P110781759846
Book Description Wiley-Blackwell, 2006. Hardcover. Book Condition: New. 1. Bookseller Inventory # DADAX0781759846