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9780781781572

Making Customer Satisfaction Happen

McNealy, R.M. Author

9780781781572: Making Customer Satisfaction Happen

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

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McNealy, R.M. Author
Published by Lippincott Williams & Wilkins (2006)
ISBN 10: 0781781574 ISBN 13: 9780781781572
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Book Description Lippincott Williams & Wilkins, 2006. Book Condition: New. Fast Shipping With Online Tracking We Proudly Ship To Military. Bookseller Inventory # SH29/U297/NEW212349

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McNealy, R.M. Author
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Book Description Hardcover. Book Condition: New. Brand New! The CD is included with this item. This item includes the Personal Access Code. This item contains the original sealed CD. We ship daily Monday - Friday!. Bookseller Inventory # 1EY87T009FEW

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McNealy, R.M. Author
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Book Description Lippincott Williams & Wilkins. Book Condition: Brand New. Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy. Bookseller Inventory # 39356633

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McNealy, R.M. Author
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Book Description Lippincott Williams & Wilkins, 2006. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Designed to maximize visual learning, this Sixth Edition features a new art program and an integrated, cohesive, student-focused suite of multimedia products. Brand-new icons direct students to free video clips and online activities. New concept maps walk students through the nursing process for selected case-study patients. Unexpected outcomes are now included in skills descriptions. Like previous editions, the text maintains its unique holistic "blended skills" approach to nursing care and focuses on case-based learning and critical thinking. A back-of-book CD-ROM includes video clips and a Spanish-English audio glossary. A companion online course is available free with purchase of the text. Bookseller Inventory # ABE_book_new_0781781574

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Book Description Lippincott Williams & Wilkins, 2006. Hardcover. Book Condition: New. Hardcover. New. Clean, tight and unmarked. Heavy and/or oversized. International Shipping may require additional postage. Bookseller Inventory # UTA1-14-0293

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Book Description Lippincott Williams & Wilkins. Hardcover. Book Condition: New. Sixth. Bookseller Inventory # DADAX0781781574

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McNealy, R.M. Author
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Book Description Lippincott Williams & Wilkins. Hardcover. Book Condition: New. 0781781574 Brand new book. STUDENT US EDITION. SEALED CD ANDVALID PASSCODE INCLUDED. Never used. Nice gift. Best buy. Shipped promptly and packaged carefully. Bookseller Inventory # SKU5000410

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McNealy, R.M. Author
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Book Description Book Condition: New. Softcover Book, Condition: New. 6th Edition. [Please Read Carefully Before Buying] New, This Is An International Edition. Print In Colored. with thePoint Access Scratch Code and CD-ROM, Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. The Books May Be Ship From Overseas For Inventory Purpose. Bookseller Inventory # 289600

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