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9780781781572

Making Customer Satisfaction Happen

McNealy, R.M.

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9780781781572: Making Customer Satisfaction Happen

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

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McNealy, R.M. Author
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ISBN 10: 0781781574 ISBN 13: 9780781781572
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McNealy, R.M. Author
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Book Description Lippincott Williams & Wilkins. Book Condition: Brand New. Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy. Bookseller Inventory # 39356633

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Book Description Lippincott Williams & Wilkins, 2006. Hardcover. Book Condition: New. THE BOOK IS NEW IN EXCELLENT CONDITION.MAY HAVE MINOR SHELF WEAR.MULTIPLE COPIES AVAILABLE. FAST SHIPPING. WE OFFER FREE TRACKING NUMBER UPON FAST SHIPMENT OF YOUR ORDER. PLEASE LET US KNOW IF YOU HAVE ANY QUESTIONS AND WE WILL GET BACK TO YOU ASAP. Thank you for your interest. Bookseller Inventory # 0781781574-N

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Book Description Lippincott Williams & Wilkins, 2006. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Designed to maximize visual learning, this Sixth Edition features a new art program and an integrated, cohesive, student-focused suite of multimedia products. Brand-new icons direct students to free video clips and online activities. New concept maps walk students through the nursing process for selected case-study patients. Unexpected outcomes are now included in skills descriptions. Like previous editions, the text maintains its unique holistic "blended skills" approach to nursing care and focuses on case-based learning and critical thinking. A back-of-book CD-ROM includes video clips and a Spanish-English audio glossary. A companion online course is available free with purchase of the text. Bookseller Inventory # ABE_book_new_0781781574

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