This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
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Book Description Lippincott Williams & Wilkins, 2006. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Designed to maximize visual learning, this Sixth Edition features a new art program and an integrated, cohesive, student-focused suite of multimedia products. Brand-new icons direct students to free video clips and online activities. New concept maps walk students through the nursing process for selected case-study patients. Unexpected outcomes are now included in skills descriptions. Like previous editions, the text maintains its unique holistic "blended skills" approach to nursing care and focuses on case-based learning and critical thinking. A back-of-book CD-ROM includes video clips and a Spanish-English audio glossary. A companion online course is available free with purchase of the text. Bookseller Inventory # ABE_book_new_0781781574
Book Description Lippincott Williams & Wilkins, 2006. Hardcover. Book Condition: New. Hardcover. New. Clean, tight and unmarked. Heavy and/or oversized. International Shipping may require additional postage. Bookseller Inventory # UTA1-14-0293
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Book Description Lippincott Williams & Wilkins, 2006. Hardcover. Book Condition: New. Sixth. Bookseller Inventory # DADAX0781781574
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Book Description Lippincott Williams & Wilkins. Hardcover. Book Condition: New. 0781781574 Brand new book. STUDENT US EDITION. SEALED CD ANDVALID PASSCODE INCLUDED. Never used. Nice gift. Best buy. Shipped promptly and packaged carefully. Bookseller Inventory # SKU5000410
Book Description Book Condition: New. Softcover Book, Condition: New. 6th Edition. [Please Read Carefully Before Buying] New, This Is An International Edition. Print In Colored. with thePoint Access Scratch Code and CD-ROM, Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. The Books May Be Ship From Overseas For Inventory Purpose. Bookseller Inventory # 289600