Implementing Total Quality - Softcover

9780023442247: Implementing Total Quality
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A practical new handbook that shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach...a process that encompasses every element of total quality management in a coherent format that provides a rationale for both the big picture of implementation and the specific details. The text's building block approach includes two master case studies that follow two representative companies through the entire implementation process until one company fails at Total Quality Management and one company succeeds.

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  • PublisherPearson College Div
  • Publication date1995
  • ISBN 10 0023442247
  • ISBN 13 9780023442247
  • BindingPaperback
  • Number of pages448

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9780131808867: Implementing Total Quality

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ISBN 10:  0131808869 ISBN 13:  9780131808867
Publisher: Prentice-Hall, 1995
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