9780071625029

Mastering Communication at Work: How to Lead, Manage, and Influence

Becker, Ethan F.; Wortmann, Jon

ISBN 10: 007162502X / 0-07-162502-X
ISBN 13: 9780071625029
Publisher: McGraw-Hill
Publication Date: 2009
Binding: Hardcover
About this title:
Synopsis:

Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations.

The book includes interviews with leaders who reveal the inside story of the communication secrets at:

  • The White House
    Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author
  • Google
    Laszlo Bock, Vice President, People Operations
  • EMI Publishing
    Big Jon Platt, President
  • IBM
    Jeanatte Horan, Vice President of Enterprise Business Transformation
  • Harvard Business School
    Tony Mayo, Director of the Leadership Initiative
  • The New York Giants
    Peter John-Baptiste, Director of Public Relations

Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk.

Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.


From the Back Cover:

Learn the secrets of today’s greatest communicators!

Communication is a make-or-break skill for leaders and managers in every industry and workplace. Mastering Communication at Work delivers the skills you need to build your confidence, motivate your people, and, ultimately, enact measurable change throughout your organization.

Even people who seem to have a natural gift for leadership must practice the nuances of how they communicate every day. With the help of this book, anyone can learn the craft of powerful communication, and top performers can continuously hone their technique.

Providing expert insight into the subtleties of communication that affect the behavior of others, Mastering Communication at Work is designed to help you practice and test your new skills so you can quantify your progress. In no time, you will learn how to:

  • Empower teams
  • Reduce stress
  • Garner trust
  • Deliver memorable presentations
  • Satisfy clients

Whatever your level of leadership or management, Becker and Wortmann teach essential communication skills—from creating a connection the moment you meet someone to effectively dealing with crisis situations requiring immediate action.

If you want your voice heard in every meeting, if you want others to share your vision, if you want your team to deliver results—you must become a master communicator. This book will put you on that path.


"About this title" may belong to another edition of this title.
 

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Book Description: McGraw-Hill, 2009. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: 1. Communication When They Drive You Crazy 2. Figure Out What They Think of You 3. Profile the Situation 4. Synchronize Your Ethos 5. The Motivation Matrix 6. The Plosive Sounds 7. Speaking Clearly 8. Providing Feedback 9. Delegating 10. Unhooking Attitudes 11. Arena Mapping 12. The Master Communicator. Bookseller Inventory # ABE_book_new_007162502X

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