9780470189085
The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price; David Jaffe
ISBN 13: 9780470189085
Publisher: Jossey-Bass Inc Pub
Publication Date: 2008
Binding: Hardcover
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Arguing that customer service is only needed when companies do something wrong and that businesses need to adop a "no service" mindset, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing.
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (ISBN: 0470189088 / 0-470-18908-8) Price, Bill;Jaffe, David Quantity Available: 1
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover) (ISBN: 0470189088 / 0-470-18908-8) Price, Bill;Jaffe, David Quantity Available: 1
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardback) (ISBN: 9780470189085) Price, Bill;Jaffe, David Quantity Available: 1
Book Description: John Wiley and Sons Ltd, United Kingdom, 2008. Hardback. Book Condition: New. 238 x 163 mm. Brand New Book with Free Worldwide Delivery. In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":* Eliminate dumb contacts* Create engaging self-service* Be proactive* Make it easy to contact your company* Own the actions across the company* Listen and act* Deliver great service experiences. Bookseller Inventory # AAU9780470189085 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (ISBN: 9780470189085) Price, Bill;Jaffe, David Quantity Available: > 20
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (ISBN: 0470189088 / 0-470-18908-8) Price, Bill;Jaffe, David Quantity Available: 2
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (ISBN: 0470189088 / 0-470-18908-8) Price, Bill;Jaffe, David Quantity Available: 4
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Best Service Is No Service (ISBN: 9780470189085) Price, Bill;Jaffe, David Quantity Available: 2
Book Description: John Wiley and Sons Ltd, 2008. Hardback. Book Condition: New. New book. Shipped from UK. Bookseller Inventory # BB-9780470189085 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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