Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition - Softcover

9780471475781: Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition
View all copies of this ISBN edition:
 
 
Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards.  Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service.  This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations.  There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

"synopsis" may belong to another edition of this title.

From the Back Cover:
A detailed approach to providing service in restaurants and foodservice operations

Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience.

Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include:

  • A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining
  • A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining
  • Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues
  • A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server
About the Author:
Lendal H. Kotschevar, PhD, FMP, is Professor Emeritus at Florida International University.

Valentino Luciani, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

"About this title" may belong to another edition of this title.

  • PublisherJohn Wiley and Sons
  • Publication date2006
  • ISBN 10 0471475785
  • ISBN 13 9780471475781
  • BindingPaperback
  • Edition number2
  • Number of pages272
  • Rating

Other Popular Editions of the Same Title

9781883904678: Presenting Service

Featured Edition

ISBN 10:  ISBN 13:  9781883904678
Publisher: Educational Foundation of the, 1999
Softcover

  • 9780471442363: Presenting Service and NRAEF Workbook Package

    Wiley, 1996
    Softcover

  • 9780470048801: Presenting Service

    Wiley, 2006
    Hardcover

Top Search Results from the AbeBooks Marketplace

Stock Image

Kotschevar, Lendal H.
Published by John Wiley and Sons (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Paperback Quantity: 1
Seller:
GoldenWavesOfBooks
(Fayetteville, TX, U.S.A.)

Book Description Paperback. Condition: new. New. Fast Shipping and good customer service. Seller Inventory # Holz_New_0471475785

More information about this seller | Contact seller

Buy New
US$ 87.47
Convert currency

Add to Basket

Shipping: US$ 4.00
Within U.S.A.
Destination, rates & speeds
Stock Image

Kotschevar, Lendal H.
Published by John Wiley and Sons (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Paperback Quantity: 1
Seller:
GoldBooks
(Austin, TX, U.S.A.)

Book Description Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # think0471475785

More information about this seller | Contact seller

Buy New
US$ 88.40
Convert currency

Add to Basket

Shipping: US$ 4.25
Within U.S.A.
Destination, rates & speeds
Stock Image

Kotschevar, Lendal H.
Published by Wiley (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Softcover Quantity: 1
Seller:
LibraryMercantile
(Humble, TX, U.S.A.)

Book Description Condition: new. Seller Inventory # newMercantile_0471475785

More information about this seller | Contact seller

Buy New
US$ 89.78
Convert currency

Add to Basket

Shipping: US$ 3.00
Within U.S.A.
Destination, rates & speeds
Stock Image

Kotschevar, Lendal H.
Published by John Wiley and Sons (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Paperback Quantity: 1
Seller:
Grumpys Fine Books
(Tijeras, NM, U.S.A.)

Book Description Paperback. Condition: new. Prompt service guaranteed. Seller Inventory # Clean0471475785

More information about this seller | Contact seller

Buy New
US$ 88.80
Convert currency

Add to Basket

Shipping: US$ 4.25
Within U.S.A.
Destination, rates & speeds
Stock Image

Kotschevar, Lendal H.
Published by Wiley (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Softcover Quantity: 1
Seller:
Front Cover Books
(Denver, CO, U.S.A.)

Book Description Condition: new. Seller Inventory # FrontCover0471475785

More information about this seller | Contact seller

Buy New
US$ 92.55
Convert currency

Add to Basket

Shipping: US$ 4.30
Within U.S.A.
Destination, rates & speeds
Stock Image

Kotschevar, Lendal H.
Published by John Wiley and Sons (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Paperback Quantity: 1
Seller:
Wizard Books
(Long Beach, CA, U.S.A.)

Book Description Paperback. Condition: new. New. Seller Inventory # Wizard0471475785

More information about this seller | Contact seller

Buy New
US$ 93.53
Convert currency

Add to Basket

Shipping: US$ 3.50
Within U.S.A.
Destination, rates & speeds
Stock Image

Kotschevar, Lendal H., Luciani, Valentino
Published by John Wiley and Sons (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New paperback Quantity: 1
Seller:
Textbooks_Source
(Columbia, MO, U.S.A.)

Book Description paperback. Condition: New. 2nd. Ships in a BOX from Central Missouri! UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Seller Inventory # 000699787N

More information about this seller | Contact seller

Buy New
US$ 93.17
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds
Seller Image

Kotschevar, Lendal H.; Luciani, Valentino
Published by John Wiley and Sons (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Softcover Quantity: 5
Seller:
GreatBookPrices
(Columbia, MD, U.S.A.)

Book Description Condition: New. Seller Inventory # 1690904-n

More information about this seller | Contact seller

Buy New
US$ 97.16
Convert currency

Add to Basket

Shipping: US$ 2.64
Within U.S.A.
Destination, rates & speeds
Stock Image

Kotschevar, Lendal H.; Luciani, Valentino
Published by John Wiley and Sons (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Softcover Quantity: 1
Seller:
BennettBooksLtd
(LOS ANGELES, CA, U.S.A.)

Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 1.23. Seller Inventory # Q-0471475785

More information about this seller | Contact seller

Buy New
US$ 100.56
Convert currency

Add to Basket

Shipping: US$ 5.04
Within U.S.A.
Destination, rates & speeds
Stock Image

Kotschevar, Lendal H.; Luciani, Valentino
Published by John Wiley and Sons (2006)
ISBN 10: 0471475785 ISBN 13: 9780471475781
New Softcover Quantity: 1
Seller:
Hafa Adai Books
(Moncks Corner, SC, U.S.A.)

Book Description Condition: new. Seller Inventory # Hafa_fresh_0471475785

More information about this seller | Contact seller

Buy New
US$ 104.16
Convert currency

Add to Basket

Shipping: US$ 3.95
Within U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book