9780684845111
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Leonard L. Berry
ISBN 13: 9780684845111
Publisher: Free Pr
Publication Date: 1999
Binding: Hardcover
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A foremost researcher on service quality in America builds a comprehensive model of what makes an organization successful--in a far-reaching guide on how to sustain excellence.
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DISCOVERING THE SOUL OF (ISBN: 0684845113 / 0-684-84511-3) Berry, Leonard L. Quantity Available: > 20
Book Description: Simon and Schuster. Book Condition: New. New. Bookseller Inventory # 0684845113 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Discovering the Soul of Service (ISBN: 9780684845111) Berry, Leonard L. Quantity Available: > 20
Book Description: Free Press, 1999. Hardback. Book Condition: New. New book. Shipped from US. Bookseller Inventory # VS-9780684845111 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (Hardback) (ISBN: 9780684845111) Berry, Leonard L. Quantity Available: 10
Book Description: SIMON SCHUSTER, United States, 1999. Hardback. Book Condition: New. 242 x 162 mm. Brand New Book with Free Worldwide Delivery. In DISCOVERING THE SOUL OF SERVICE Leonard L. Berry goes beyond the scope of his previous works on service quality to show how flourishing service companies can sustain their success. Focusing on 14 companies that stand out from the pack, including Rent-a-Car and Midwest Express Airlines, Berry identifies nine core values of sustainable success for any service organisation. The single most important factor in building a lasting service business, Berry found, are humane values. Values-driven leadership, he argues, enables employees to realise their full potential as individuals inside and outside of the company. Blending existing academic research with new observations, insights, and examples from field research on the best service organisations, Berry finds that the components of sustainable success in labour-intensive service businesses are common across disparate industries. For managers everywhere, Berry demonstrates the 'grand possibilites accompanying leadership with heart.'. Bookseller Inventory # AAC9780684845111 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (ISBN: 9780684845111) Berry, Leonard L. Quantity Available: 1
Book Description: Hardcover. Book Condition: New. Bookseller Inventory # 220171 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (ISBN: 0684845113 / 0-684-84511-3) Berry, Leonard L. Quantity Available: 10
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (ISBN: 0684845113 / 0-684-84511-3) Berry, Leonard L. Quantity Available: 2
Book Description: Free Press. Hardcover. Book Condition: New. 0684845113 Brand New. Bookseller Inventory # Z0684845113ZN Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (ISBN: 0684845113 / 0-684-84511-3) Berry, Leonard L. Quantity Available: 2
Book Description: Free Press. Hardcover. Book Condition: New. 0684845113 Brand New. Bookseller Inventory # Z0684845113ZN Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Discovering the Soul of Service (ISBN: 0684845113 / 0-684-84511-3) Berry, Leonard L. Quantity Available: 1
Book Description: 1999. Hardcover. Book Condition: New. 1st. 163mm x 27mm x 243mm. 288 pages. 0.449. Bookseller Inventory # 9780684845111 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Discovering the Soul of Service (ISBN: 9780684845111) Berry, Leonard L. Quantity Available: 2
Book Description: Simon & Schuster 1999/02/01, 1999. Book Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Bookseller Inventory # NU-BNT-00034222 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Discovering the Soul of Service (ISBN: 9780684845111) Berry, Leonard L. Quantity Available: 3
Book Description: The Free Press, New York, 1999. Book Condition: New. Bookseller Inventory # 5793068 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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