9780688123161

Raving Fans: A Revolutionary Approach to Customer Service

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ISBN 10: 0688123163 / 0-688-12316-3
ISBN 13: 9780688123161
Publisher: William Morrow & Co
Publication Date: 1993
Binding: Hardcover
Editorial Reviews:
Synopsis:

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.


 

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Raving Fans: A Revolutionary Approach To Customer Service (ISBN: 9780688123161)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
ISBN 10: 0688123163
ISBN 13: 9780688123161
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Book Description: Hardcover. Book Condition: New. Enjoy your new book! Big Hearted Books guarantees to process your order within 1 business day, offers expedited shipping, and no hassle returns. By purchasing this item, you are helping raise much needed funds for our charitable partners throughout New England. Big Hearted Books is sharing the love of books one book at a time!. Bookseller Inventory # 34F8VO0007E6

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Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
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Raving Fans Format: Hardcover (ISBN: 0688123163 / 0-688-12316-3)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
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Raving Fans A Revolutionary Approach to Customer Service (ISBN: 9780688123161)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
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ISBN 13: 9780688123161
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Raving Fans (Hardback) (ISBN: 9780688123161)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
ISBN 10: 0688123163
ISBN 13: 9780688123161
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Book Description: John Wiley and Sons Ltd, United Kingdom, 1996. Hardback. Book Condition: New. 5 x 5 mm. Brand New Book. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn t good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. Bookseller Inventory # ABZ9780688123161

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Raving Fans: A Revolutionary Approach To Customer Service (ISBN: 0688123163 / 0-688-12316-3)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
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ISBN 13: 9780688123161
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Book Description: William Morrow. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0688123163

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Raving Fans (Hardback) (ISBN: 9780688123161)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
ISBN 10: 0688123163
ISBN 13: 9780688123161
Bookseller: The Book Depository (Gloucester, UK, United Kingdom)
Bookseller Rating: 5-star rating
Quantity Available: 10

Book Description: John Wiley and Sons Ltd, United Kingdom, 1996. Hardback. Book Condition: New. 5 x 5 mm. Brand New Book. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn t good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. Bookseller Inventory # ABZ9780688123161

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Raving Fans (ISBN: 9780688123161)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
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Raving Fans: A Revolutionary Approach To Customer Service (ISBN: 0688123163 / 0-688-12316-3)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
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ISBN 13: 9780688123161
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Raving Fans: A Revolutionary Approach To Customer Service (ISBN: 0688123163 / 0-688-12316-3)
Blanchard, Ken;Bowles, Sheldon;Bowles, Sheldon M.
ISBN 10: 0688123163
ISBN 13: 9780688123161
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Book Description: William Morrow. Hardcover. Book Condition: New. 0688123163 Brand New. Bookseller Inventory # Z0688123163ZN

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