9780688169817
The One Minute Apology: A Powerful Way to Make Things Better
Ken Blanchard; Kenneth H. Blanchard; Margret McBride
ISBN 13: 9780688169817
Publisher: William Morrow & Co
Publication Date: 2003
Binding: Hardcover
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With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.
Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.
Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
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The One Minute Apology: A Powerful Way to Make Things Better (ISBN: 0688169813 / 0-688-16981-3) Blanchard, Ken;Blanchard, Kenneth H.;McBride, Margret Quantity Available: 1
Book Description: 2003. Hardcover. Book Condition: New. 1st. 145mm x 10mm x 211mm. 128 pages. 0.249. Bookseller Inventory # 9780688169817 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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The One Minute Apology: A Powerful Way to Make Things Better (Hardback) (ISBN: 9780688169817) Blanchard, Ken;Blanchard, Kenneth H.;McBride, Margret Quantity Available: 1
Book Description: HarperCollins, 2003. Hardback. Book Condition: New. 211 x 145 mm. Brand New Book with Free Worldwide Delivery. With his phenomenal bestsellers "The One Minute Manager" and "Raving Fans, " Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, "The One Minute Apology" tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the "One Minute Manager." What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, "The One Minute Apology" offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home. Bookseller Inventory # AAC9780688169817 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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