9780739309537

Raving Fans: A Revolutionary Approach to Customer Service

Blanchard, Kenneth; Bowles, Sheldon; Adamson, Rick; Borges, Kate; Mollard, John

ISBN 10: 0739309536 / 0-7393-0953-6
ISBN 13: 9780739309537
Publisher: Random House Audio
Publication Date: 2004

About this title:
Synopsis:
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

About the Author:
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.


From the Cassette edition.

From AudioFile:
The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula: First, decide on a vision-a level of service that perfectly reflects what you want to give customers. Second, discover the specific needs and expectations of your customers and weave them into your vision of how to serve them. Third, deliver your vision a step at a time, being absolutely consistent before stepping up the service to the next level. Everyone serious about customer relationships should hear this. T.W. © AudioFile 2004, Portland, Maine-- Copyright © AudioFile, Portland, Maine

"About this title" may belong to another edition of this title.
 

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Blanchard, Kenneth; Bowles, Sheldon; Adamson, Rick; Borges, Kate; Mollard, John
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Book Description: Random House USA Inc, United States, 2004. Audio. Book Condition: New. abridged edition. 142 x 124 mm. Language: English Brand New Book. Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. Bookseller Inventory # AAS9780739309537

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Book Description: Compact Disc. Book Condition: New. 144mm x 10mm x 144mm. Compact Disc. Told in the parable style of "The One Minute Manager," RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer .Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 0.263. Bookseller Inventory # 9780739309537

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Book Description: Random House USA Inc, United States, 2004. Audio. Book Condition: New. abridged edition. 142 x 124 mm. Language: English Brand New Book. Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. Bookseller Inventory # AAS9780739309537

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Book Description: Random House Audio. No binding. Book Condition: New. Audio CD. Dimensions: 5.6in. x 4.9in. x 0.4in.Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN, Momence,IL, Commerce,GA. Audio CD. Bookseller Inventory # 9780739309537

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