Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations - Hardcover

Costantino, Cathy A.; Merchant, Christina Sickles

Hardcover

ISBN 10: 0787901628 ISBN 13: 9780787901622

Publisher: Jossey-Bass, 1995

Synopsis

Expert advice on building better conflict management programs

Conflict in the workplace is always an eventuality. But it needn'tbe so costly or counter-productive. This book presents a clear,step-by-step approach for developing conflict management systemswithin any organization that anticipate the inevitability ofconflict and deal with it in a effecient, cost-effective way. Theauthors, both promiment experts in the field, present a structuredprocess for assessing conflict management programs in order toimprove them or to implement new ones. As such, this book serves asan excellent resource for organization development and humanresource professionals and consultants interested in proactivelytackling the business concerns that conflict brings.

About this title

From the Inside Flap:

As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. Corporations, government agencies, and other organizations are finding it increasingly more productive and much more cost-effective to be proactive in designing systems to manage this inevitable conflict, whether systemic or interpersonal. And, as the business climate is getting more turbulent, conflict is increasing and demands attention.This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors, both prominent experts in Alternative Dispute Resolution (ADR) practice, government, and the field of conflict resolution present a structured process for helping organization development and human resource professionals and consultants to assess programs to improve them or implement new ones.

From the Back Cover:

A clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors―both prominent experts in the field of conflict resolution―present a structured process that will help organization development and human resource professionals evaluate and improve their current programs, or develop and implement new strategies.

About this edition

• Publisher: Jossey-Bass
• Publication date: 1995
• ISBN 10: 0787901628
• ISBN 13: 9780787901622
• Binding: Hardcover
• Edition number: 1
• Number of pages: 272