9780793188239

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

Gross, T. scott

ISBN 10: 0793188237 / 0-7931-8823-7
ISBN 13: 9780793188239
Publisher: Kaplan Publishing
Publication Date: 2004
Binding: Softcover
Editorial Reviews for this title:
Synopsis:
In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for.

POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of Positively Outrageous Service. He examines what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:

•Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product,and do something good for others.

• Hire the right people and show them the fundamentals of POS. 

• Energize and obtain the most creativity out of employees. 

• Win over customers when mistakes happen, no matter who is at fault.

POS is not just a way of doing business, according to Gross, it's also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.

Editorial reviews may belong to another edition of this title.
 

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life: Search Results

1.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: Your Online Bookstore (Houston, TX, U.S.A.)
Bookseller Rating: 4-star rating
Quantity Available: 1

Book Description: Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237. Bookseller Inventory # GTA5903TCPALR102714H0825

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 5.43
Convert Currency
Shipping: US$ 3.45
Within U.S.A.
2.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: edconroybooks (TROY, NY, U.S.A.)
Bookseller Rating: 5-star rating
Quantity Available: 1

Book Description: Kaplan Publishing, New York, NY, 2007. Paperback. Book Condition: New. 2nd Edition. Size=6."x9.". (full book description) Kaplan Publishing, New York, NY, 2007. 2nd Edition 7th Printing, NEW, Paperback, Size=6."x9.", 211pgs(Index). Copyright 2004. Brand New Copy. Clean, tight and bright. No ink names, tears, chips etc. ISBN 0793188237 99% OF OUR BOOKS ARE SHIPPED IN CUSTOM BOXES, WE ALWAYS PACK WITH GREAT CARE!. Book. Bookseller Inventory # CONROY197766I

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 12.00
Convert Currency
Shipping: FREE Within U.S.A.
3.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: edconroybooks (TROY, NY, U.S.A.)
Bookseller Rating: 5-star rating
Quantity Available: 1

Book Description: Kaplan Publishing, New York, NY, 2007. Paperback. Book Condition: New. 2nd Edition. Size=6."x9.". (full book description) Kaplan Publishing, New York, NY, 2007. 2nd Edition 7th Printing, NEW, Paperback, Size=6."x9.", 211pgs(Index). Copyright 2004. Brand New Copy. Clean, tight and bright. No ink names, tears, chips etc. ISBN 0793188237 99% OF OUR BOOKS ARE SHIPPED IN CUSTOM BOXES, WE ALWAYS PACK WITH GREAT CARE!. Book. Bookseller Inventory # CONROY197770I

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 12.00
Convert Currency
Shipping: FREE Within U.S.A.
4.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: Paperbackshop-US (Secaucus, NJ, U.S.A.)
Bookseller Rating: 5-star rating
Quantity Available: > 20

Book Description: Kaplan Publishing, 2004. Paperback. Book Condition: New. New Book. Shipped from US. Bookseller Inventory # VS-9780793188239

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 9.53
Convert Currency
Shipping: US$ 3.99
Within U.S.A.
5.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: The Book Depository US (Gloucester, ., United Kingdom)
Bookseller Rating: 5-star rating
Quantity Available: 10

Book Description: Kaplan Aec Education, United States, 2004. Paperback. Book Condition: New. 2nd Revised edition. 229 x 152 mm. Language: English Brand New Book. In today s tough economy, cutting prices and providing good service aren t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of Positively Outrageous Service. He examines what s wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: -Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product, and do something good for others. - Hire the right people and show them the fundamentals of POS. - Energize and obtain the most creativity out of employees. - Win over customers when mistakes happen, no matter who is at fault. POS is not just a way of doing business, according to Gross, it s also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who s who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald s, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide. Bookseller Inventory # BZV9780793188239

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 15.34
Convert Currency
Shipping: FREE From United Kingdom to U.S.A.
6.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: Nataraj Books, Inc. (Springfield, VA, U.S.A.)
Bookseller Rating: 4-star rating
Quantity Available: > 20

Book Description: Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237 *BRAND NEW* Ships Same Day or Next!. Bookseller Inventory # SWATI2121222592

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 15.11
Convert Currency
Shipping: US$ 3.99
Within U.S.A.
7.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: Grand Eagle Retail (Romulus, MI, U.S.A.)
Bookseller Rating: 4-star rating
Quantity Available: 1

Book Description: Paperback. Book Condition: New. 2nd. 154mm x 12mm x 228mm. Paperback. In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of "Positively Outrag.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 211 pages. 0.308. Bookseller Inventory # 9780793188239

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 19.21
Convert Currency
Shipping: FREE Within U.S.A.
8.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: English-Book-Service - A Fine Choice (Waldshut-Tiengen, Germany)
Bookseller Rating: 5-star rating
Quantity Available: 1

Book Description: Kaplan Trade, 2004. Book Condition: New. Bookseller Inventory # TB9780793188239

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 17.87
Convert Currency
Shipping: US$ 4.36
From Germany to U.S.A.
9.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: ExtremelyReliable (Richmond, TX, U.S.A.)
Bookseller Rating: 5-star rating
Quantity Available: 1

Book Description: Kaplan Publishing. Paperback. Book Condition: New. Bookseller Inventory # DADAX0793188237

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 19.91
Convert Currency
Shipping: US$ 3.99
Within U.S.A.
10.

Gross, T. scott
ISBN 10: 0793188237
ISBN 13: 9780793188239
Bookseller: wordery (Norwich, NFLK, United Kingdom)
Bookseller Rating: 5-star rating
Quantity Available: 6

Book Description: 2004. Paperback. Book Condition: New. This brand new copy of Positively Outrageous Service How to Delight and Astound Your Customers and Win Them for Life by T. Scott Gross is waiting for you in our UK warehouse. If you order before 1pm on a working day, we'll get it in today's post. Otherwise we'll post it on the next working day. Simple no nonsense service from Wordery. UK delivery is within 3 or 4 working days. International delivery varies by country. Bookseller Inventory # 9780793188239

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Add Book to Shopping Basket
Price: US$ 18.24
Convert Currency
Shipping: US$ 6.32
From United Kingdom to U.S.A.
View All Listings for this Book