9780793188239
Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
T. Scott Gross
ISBN 13: 9780793188239
Publisher: Kaplan
Publication Date: 2004
Binding: Softcover
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Positively Outrageous Service How to Delight and Astound Your Customers and Win Them for Life (ISBN: 0793188237 / 0-7931-8823-7) Gross, T. Scott Quantity Available: 1
Book Description: Kaplan Publishing, New York, NY, 2007. Paperback. Book Condition: New. 2nd Edition. Size=6."x9.". Kaplan Publishing, New York, NY, 2007. 2nd Edition 7th Printing, NEW, Paperback, Size=6."x9.", 211pgs(Index). Copyright 2004. Brand New Copy. Clean, tight and bright. No ink names, tears, chips etc. ISBN 0793188237 99% OF OUR BOOKS ARE SHIPPED IN CUSTOM BOXES, WE ALWAYS PACK WITH GREAT CARE!. Book. Bookseller Inventory # CONROY197766I Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Positively Outrageous Service How to Delight and Astound Your Customers and Win Them for Life (ISBN: 0793188237 / 0-7931-8823-7) Gross, T. Scott Quantity Available: 1
Book Description: Kaplan Publishing, New York, NY, 2007. Paperback. Book Condition: New. 2nd Edition. Size=6."x9.". Kaplan Publishing, New York, NY, 2007. 2nd Edition 7th Printing, NEW, Paperback, Size=6."x9.", 211pgs(Index). Copyright 2004. Brand New Copy. Clean, tight and bright. No ink names, tears, chips etc. ISBN 0793188237 99% OF OUR BOOKS ARE SHIPPED IN CUSTOM BOXES, WE ALWAYS PACK WITH GREAT CARE!. Book. Bookseller Inventory # CONROY197770I Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (Paperback) (ISBN: 9780793188239) Gross, T. Scott Quantity Available: 1
Book Description: Kaplan Aec Education, United States, 2004. Paperback. Book Condition: New. 2nd Revised edition. 152 x 229 mm. Brand New Book with Free Worldwide Delivery. In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of "Positively Outrageous Service "(POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of "Positively Outrageous Service." He examines what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: - Follow the four key "Principles of Promotions" to build a customer base, have fun, get people to your store, get people involved with your product, and do something good for others. - Hire the right people and show them the fundamentals of POS. - Energize and obtain the most creativity out of employees. - Win over customers when mistakes happen, no matter who is at fault. POS is not just a way of doing business, according to Gross, it's also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide. Bookseller Inventory # AAC9780793188239 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life 2nd Edition (ISBN: 0793188237 / 0-7931-8823-7) Gross, T. Scott Quantity Available: 10
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (ISBN: 9780793188239) Gross, T. Scott Quantity Available: > 20
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (ISBN: 0793188237 / 0-7931-8823-7) Gross, T. Scott Quantity Available: 2
Book Description: Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237 Brand New. Bookseller Inventory # Z0793188237ZN Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (ISBN: 0793188237 / 0-7931-8823-7) Gross, T. Scott Quantity Available: 2
Book Description: Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237 Brand New. Bookseller Inventory # Z0793188237ZN Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Positively Outrageous Service (ISBN: 9780793188239) Gross, T. Scott Quantity Available: > 20
Book Description: Kaplan Publishing, 2004. Paperback. Book Condition: New. New book. Shipped from US. Bookseller Inventory # VS-9780793188239 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (ISBN: 0793188237 / 0-7931-8823-7) Gross, T. Scott Quantity Available: 1
Book Description: 2004. Paperback. Book Condition: New. 2nd. 154mm x 12mm x 228mm. 211 pages. 0.308. Bookseller Inventory # 9780793188239 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (2nd Revised edition) (ISBN: 9780793188239) Gross, T. Scott Quantity Available: 3
Book Description: Kaplan AEC Education. Paperback. Book Condition: new. BRAND NEW, Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (2nd Revised edition), T.Scott Gross. Bookseller Inventory # B9780793188239 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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