Top Marketplace offers for ISBN

9780793188239

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

Gross, T. Scott

3.67 avg rating
( 39 ratings by GoodReads )
Not the book you're looking for? Search for all books with this author and title
9780793188239: Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for.

POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of Positively Outrageous Service. He examines what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:

•Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product,and do something good for others.

• Hire the right people and show them the fundamentals of POS. 

• Energize and obtain the most creativity out of employees. 

• Win over customers when mistakes happen, no matter who is at fault.

POS is not just a way of doing business, according to Gross, it's also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.

"synopsis" may belong to another edition of this title.

About the Author:

T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who’s who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald’s, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.
 

For information about the author, T. Scott Gross, please visit http://www.tscottgross.com/
 

About the Author:

For information about the author, T. Scott Gross, please visit http://www.tscottgross.com/
 

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$
US$ 10.41

Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.

Destination, Rates & Speeds

Top Search Results from the AbeBooks Marketplace

1.

Gross, T. Scott Author
Published by Kaplan AEC Education (2004)
ISBN 10: 0793188237 ISBN 13: 9780793188239
New Quantity Available: 8
Seller
Paperbackshop-US
(Secaucus, NJ, U.S.A.)
Rating
[?]

Book Description Kaplan AEC Education, 2004. PAP. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9780793188239

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 10.41
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

2.

Gross, T. Scott Author
Published by Kaplan Publishing, New York, NY (2007)
ISBN 10: 0793188237 ISBN 13: 9780793188239
New Paperback Quantity Available: 1
Seller
edconroybooks
(Troy, NY, U.S.A.)
Rating
[?]

Book Description Kaplan Publishing, New York, NY, 2007. Paperback. Book Condition: New. 2nd Edition. Size=6."x9.". (full book description) Kaplan Publishing, New York, NY, 2007. 2nd Edition 7th Printing, NEW, Paperback, Size=6."x9.", 211pgs(Index). Copyright 2004. Brand New Copy. Clean, tight and bright. No ink names, tears, chips etc. ISBN 0793188237 99% OF OUR BOOKS ARE SHIPPED IN CUSTOM BOXES, WE ALWAYS PACK WITH GREAT CARE!. Book. Bookseller Inventory # CONROY197770I

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 14.50
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Gross, T. Scott Author
Published by Kaplan Aec Education, United States (2004)
ISBN 10: 0793188237 ISBN 13: 9780793188239
New Paperback Quantity Available: 1
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Kaplan Aec Education, United States, 2004. Paperback. Book Condition: New. 2nd Revised edition. 226 x 150 mm. Language: English Brand New Book. In today s tough economy, cutting prices and providing good service aren t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of Positively Outrageous Service. He examines what s wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: a [Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product, and do something good for others. a [ Hire the right people and show them the fundamentals of POS. a [ Energize and obtain the most creativity out of employees. a [ Win over customers when mistakes happen, no matter who is at fault. POS is not just a way of doing business, according to Gross, it s also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who s who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald s, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide. Bookseller Inventory # AAS9780793188239

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.60
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Gross, T. Scott Author
Published by Kaplan Publishing
ISBN 10: 0793188237 ISBN 13: 9780793188239
New PAPERBACK Quantity Available: 1
Seller
Qwestbooks COM LLC
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237. Bookseller Inventory # Z0793188237ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.64
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

5.

Gross, T. Scott Author
Published by Kaplan Publishing
ISBN 10: 0793188237 ISBN 13: 9780793188239
New PAPERBACK Quantity Available: 1
Seller
BookShop4U
(PHILADELPHIA, PA, U.S.A.)
Rating
[?]

Book Description Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237. Bookseller Inventory # Z0793188237ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.64
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Gross, T. Scott Author
Published by Kaplan Publishing
ISBN 10: 0793188237 ISBN 13: 9780793188239
New PAPERBACK Quantity Available: 1
Seller
Booklot COM LLC
(Philadelphia, PA, U.S.A.)
Rating
[?]

Book Description Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237. Bookseller Inventory # Z0793188237ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.64
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Gross, T. Scott Author
Published by Kaplan Publishing
ISBN 10: 0793188237 ISBN 13: 9780793188239
New PAPERBACK Quantity Available: 1
Seller
Bookhouse COM LLC
(Philadelphia, PA, U.S.A.)
Rating
[?]

Book Description Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237. Bookseller Inventory # Z0793188237ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.64
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Gross, T. Scott Author
Published by Kaplan Publishing
ISBN 10: 0793188237 ISBN 13: 9780793188239
New PAPERBACK Quantity Available: 1
Seller
Vital Products COM LLC
(southampton, PA, U.S.A.)
Rating
[?]

Book Description Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237. Bookseller Inventory # Z0793188237ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.64
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

9.

Gross, T. Scott Author
Published by Kaplan Publishing
ISBN 10: 0793188237 ISBN 13: 9780793188239
New PAPERBACK Quantity Available: 7
Seller
Movie Mars
(Indian Trail, NC, U.S.A.)
Rating
[?]

Book Description Kaplan Publishing. PAPERBACK. Book Condition: New. 0793188237 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Bookseller Inventory # 4895287

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 11.97
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

10.

Gross, T. Scott Author
ISBN 10: 0793188237 ISBN 13: 9780793188239
New Paperback Quantity Available: 3
Seller
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Rating
[?]

Book Description Paperback. Book Condition: New. Bookseller Inventory # 866718

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 11.98
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book