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GENERATIONS AT WORK: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace is the first book to take a clear and in-depth look at our cross-generational workforce crisis. Grounded in hard facts and real-world examples, it is written by a topnotch team: Ron Zemke, a service quality pioneer and senior editor of Training magazine; Claire Raines, a noted authority on generations; and Bob Filipczak, a writer on contemporary workplace issues. While delving into the source of conflict--profound differences in experience and perspective--the book delivers practical strategies for easing tensions, enhancing understanding, and helping people of all generations work better together.

"GENERATIONS AT WORK is intended to help you bridge the gap--or more accurately, the gaps--between people of different ages who work at your company....Learning about differences may be fun. But learning about cooperation is useful. And it's here that [this book] becomes a valuable tool."

Katharine Mieszkowski, Fast Company, October 1999

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