On Cloud Nine: Weathering the Challenge of Many Generations in the Workplace - Hardcover

Wendover, Robert W.; Gargiulo, Terrence L.

Hardcover

ISBN 10: 0814408788 ISBN 13: 9780814408780

Publisher: Amacom Books, 2005

Synopsis

A recent survey reveals that customer satisfaction with the weather is at an all-time low. It's up to Wally, director of the Weather Consumer Satisfaction Bureau, to sort things out. In this witty fable, the root of the problem is a disagreement between old and new clouds. The upstarts think technology is the answer, while the old guard says there's no substitute for the tried and true. The resulting storms are having a direct effect on customers, who wonder if they will ever see sunny skies again. Can Wally reconcile these seemingly conflicting views and leverage the unique strengths of all the clouds into a successful, customer-friendly plan? On Cloud Nine presents real lessons about what is valuable in the workplace: balancing the past and the future, encouraging diversity of ideas, and more. The story is followed by simple yet powerful tools that will help readers apply these lessons to their own work and organizations.

About this title

Book Description:

"Illustrations by Eldon Dedini

A recent survey reveals that customer satisfaction with the weather is at an all-time low. It's up to Wally, director of the Weather Consumer Satisfaction Bureau, to sort things out. In this witty fable, the root of the problem is a disagreement between old and new clouds. The upstarts think technology is the answer, while the old guard says there's no substitute for the tried and true. The resulting storms are having a direct effect on customers, who wonder if they will ever see sunny skies again. Can Wally reconcile these seemingly conflicting views and leverage the unique strengths of all the clouds into a successful, customer-friendly plan?

On Cloud Nine presents real lessons about what is valuable in the workplace: balancing the past and the future, encouraging diversity of ideas, and more. The story is followed by simple yet powerful tools that will help readers apply these lessons to their own work and organizations."

About the Author:

Robert K. Wendover (Aurora, CO) is managing director of the Center for Generational Studies and a specialist in generational issues in the workplace. His clients include Sears, Taco Bell, Kinko's, Searle, and the Professional Golfers Association. Terrence L. Gargiulo (Salinas, CA) is an author, speaker, and group process facilitator. His clients have included Dreyer's Ice Cream, Merck, Arthur D. Little, and Coca-Cola. Eldon Dedini (Monterey, CA) is a renowned artist whose cartoons have appeared in The New Yorker.

About this edition

• Publisher: Amacom Books
• Publication date: 2005
• ISBN 10: 0814408788
• ISBN 13: 9780814408780
• Binding: Hardcover
• Number of pages: 142
• Illustrator: Dedini Eldon