9780875848679
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
Jeffrey F. Rayport; Bernard J. Jaworski
ISBN 13: 9780875848679
Publisher: Harvard Business School Pr
Publication Date: 2004
Binding: Hardcover
Your Satisfaction is Guaranteed:
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers: Search Results
| 1. |
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers (ISBN: 0875848672 / 0-87584-867-2) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: Harvard Business Review Press, 2005. Hardcover. Book Condition: New. New Book. Item delivered via UPS in 7-9 business days. Tracking available by request. Bookseller Inventory # CCWW21013 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
|||
| 2. |
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers (ISBN: 0875848672 / 0-87584-867-2) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: Harvard Business Press, 2005. Hardcover. Book Condition: New. HARDCOVER, BRAND NEW COPY, Perfect Shape, No Black Remainder Mark,shipped with USPS tracking and delivery confirmation, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!. Bookseller Inventory # 9013671 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
|||
| 3. |
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers (ISBN: 0875848672 / 0-87584-867-2) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 2
Book Description: Harvard Business School Press, 2005. Hardcover. Book Condition: New. HARDCOVER, BRAND NEW COPY, Perfect Shape, No Black Remainder Mark, 436-309shipped with USPS tracking and delivery confirmation, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!. Bookseller Inventory # 0903290153 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
|||
| 4. |
Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers (ISBN: 9780875848679) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: HARVARD BUSINESS, 2005. Hardback. Book Condition: New. New book. Shipped from US. Bookseller Inventory # IB-9780875848679 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
|||
| 5. |
Best Face Forward (Hardback) (ISBN: 9780875848679) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: Harvard Business School Publishing, United States, 2005. Hardback. Book Condition: New. 243 x 164 mm. Brand New Book with Free Worldwide Delivery. In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers - human, automated, and hybrids of both - to surpass current levels of performance and service. Based on extensive research inside both start-up and established businesses, Best Face Forward proposes guiding principles and a practical auditing tool for determining how humans and machines can best collaborate in mediating critical customer interactions. Far from dehumanizing the workforce, the authors show how this revolution will create a "people-rich" workplace - one that combines the unique capabilities of humans and machines to create a better world for all of us. Bookseller Inventory # AAC9780875848679 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
Shipping:
US$ 0.00
From United Kingdom to U.S.A. |
||
| 6. |
Best Face Forward (ISBN: 9780875848679) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: Harvard Business School Publishing. Hardback. Book Condition: new. BRAND NEW, Best Face Forward, Rayport, In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers - human, automated, and hybrids of both - to surpass current levels of performance and service. Based on extensive research inside both start-up and established businesses, Best Face Forward proposes guiding principles and a practical auditing tool for determining how humans and machines can best collaborate in mediating critical customer interactions. Far from dehumanizing the workforce, the authors show how this revolution will create a "people-rich" workplace - one that combines the unique capabilities of humans and machines to create a better world for all of us. Bookseller Inventory # B9780875848679 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
Shipping:
US$ 9.30
From United Kingdom to U.S.A. |
||
| 7. |
Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers (ISBN: 9780875848679) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: HARVARD BUSINESS, 2005. Hardback. Book Condition: New. New book. Shipped from US. Bookseller Inventory # IB-9780875848679 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
Shipping:
US$ 14.10
From United Kingdom to U.S.A. |
||
| 8. |
Best Face Forward (ISBN: 0875848672 / 0-87584-867-2) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: Harvard Business School Press, 2005. Hardcover. Book Condition: New. New and in stock. Book. Bookseller Inventory # 0875848672 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
Shipping:
US$ 14.02
From United Kingdom to U.S.A. |
||
| 9. |
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers (ISBN: 0875848672 / 0-87584-867-2) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: Harvard Business School Pr, 2004. Hardcover. Book Condition: Brand New. illustrated edition. 262 pages. 10.00x6.50x1.25 inches. In Stock. Bookseller Inventory # x-0875848672 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
Shipping:
US$ 9.40
From United Kingdom to U.S.A. |
||
| 10. |
Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers (ISBN: 0875848672 / 0-87584-867-2) Rayport, Jeffrey F.;Jaworski, Bernard J. Quantity Available: 1
Book Description: Hardcover. Book Condition: New. 163mm x 26mm x 243mm. 262 pages. 0.617. Bookseller Inventory # 9780875848679 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
Shipping:
US$ 20.36
From United Kingdom to U.S.A. |
||
Portions of this page may be (c) 2006 Muze Inc. Some database content may also be provided by Baker & Taylor Inc. Copyright 1995-2006 Muze Inc. For personal non-commercial use only. All rights reserved. Content for books is owned by Baker & Taylor, Inc. or its licensors and is subject to copyright and all other protections provided by applicable law.
Portions of this page may be Copyright VNU Entertainment Media (UK) Ltd., 2006, Georg Lingenbrink GmbH & Co., Tite Live, S.A or Informazioni Editoriali S.p.A. All rights reserved.
