A practical how-to guide to mediating disputes.
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Mark Stein is the President and founder of Mediation First, a comprehensive mediation consulting firm in Louisville, Kentucky. he has personally mediated over 1,000 disputes and has trained over 2,000 business managers and community leaders to mediate conflicts that arise in the workplace or community. He has been on numerous radio and television talk shows including "The Oprah Winfrey Show" and speaks at conferences and seminars internationally. His internationally acclaimed book, "Resolving Conflict Once and For All" is currently in its second printing.
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