9781423360087

Book Description: Brilliance Audio, 2008. No binding. Book Condition: New. New audiobook. Shipped from US. Bookseller Inventory # KA-9781423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: Brilliance Corporation, United States, 2008. CD-Audio. Book Condition: New. abridged edition. 181 x 133 mm. Brand New Book with Free Worldwide Delivery. Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a ?relationship? with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong - eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to ?no service?: Eliminate dumb contacts ?Create engaging self-service ?Be proactive ?Make it easy to contact your company ?Own the actions across the company ?Listen and act ?Deliver great service experiences While self-service and customer relationship management are often tech-heavy and software-driven efforts, Price and Jaffe emphasize that no technology is needed to adopt a ?no service? mindset - and any manager who tries to ferret out dysfunctional contacts between customers and companies can create far better, self-correcting systems. Bookseller Inventory # AAS9781423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: 2008. Compact Disc. Book Condition: New. 133mm x 37mm x 181mm. 0.213. Bookseller Inventory # 9781423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: Brilliance Audio, 2008. No binding. Book Condition: New. New audiobook. Shipped from US. Bookseller Inventory # KA-9781423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: Brilliance Corporation. CD-Audio. Book Condition: new. BRAND NEW, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy & Control Costs (abridged edition), Bill Price, David Jaffe, Jim Bond, Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a a oerelationshipa with your companya (TM)s customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong - eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to a oeno servicea: a [Eliminate dumb contactsa [Create engaging self-servicea [Be proactivea [Make it easy to contact your companya [Own the actions across the companya [Listen and acta [Deliver great service experiences While self-service and customer relationship management are often tech-heavy and software-driven efforts, Price and Jaffe emphasize that no technology is needed to adopt a a oeno servicea mindset - and any manager who tries to ferret out dysfunctional contacts between customers and companies can create far better, self-correcting systems. Bookseller Inventory # B9781423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: Brilliance Audio 2008-03-21, 2008. Book Condition: NEW. NEW SPOKEN WORD COMPACT DISC // Edition is: Abridged. // Condition: NEW. Binding/format is: Spoken Word Compact Disc. 9 sound discs (ca. 10 hr.) : 6.75 H x 1.50 D x 5.00 W inches 0.45 lbs. Language: English. ISBN 9781423360087. Bookseller Inventory # 1465317

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: Brilliance Audio, 2008. Book Condition: New. Bookseller Inventory # TB9781423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: 2008. Compact Disc. Book Condition: New. 133mm x 37mm x 181mm. 0.213. Bookseller Inventory # 9781423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: Brilliance Audio, 2008. Audio CD. Book Condition: Brand New. abridged edition. 6.75x5.00x1.50 inches. In Stock. Bookseller Inventory # z-1423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question

Book Description: 2008. Compact Disc. Book Condition: New. 133mm x 37mm x 181mm. 0.213. Bookseller Inventory # 9781423360087

Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question