9781423360094
The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs, Library Edition
Bill Price; David Jaffe
ISBN 13: 9781423360094
Publisher: Brilliance Audio Lib Edn
Publication Date: 2008
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Arguing that customer service is only needed when companies do something wrong and that businesses need to adop a "no service" mindset, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. Simultaneous.
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (ISBN: 1423360095 / 1-4233-6009-5) Price, Bill;Jaffe, David Quantity Available: 1
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (ISBN: 1423360095 / 1-4233-6009-5) Price, Bill;Jaffe, David Quantity Available: 1
Book Description: Brilliance Audio on CD Lib Ed. Audio CD. Book Condition: GOOD. Bookseller Inventory # B11543788 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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