9781423360117
The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs, Library Edition
Bill Price; David Jaffe
ISBN 13: 9781423360117
Publisher: Brilliance Audio Lib Edn
Publication Date: 2008
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Arguing that customer service is only needed when companies do something wrong and that businesses need to adop a "no service" mindset, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. Simultaneous.
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs, Library Edition (ISBN: 1423360117 / 1-4233-6011-7) Price, Bill;Jaffe, David Quantity Available: 2
Book Description: Brilliance Audio on MP3-CD Lib Ed, 2008. Compact Disc. Book Condition: Brand New. mp3 edition. 7.50x5.25x0.75 inches. In Stock. Bookseller Inventory # 1423360117 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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