9781439803790

Book Description: Taylor Francis Inc, United States, 2009. Hardback. Book Condition: New. 235 x 156 mm. Brand New Book with Free Worldwide Delivery. Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma's rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security--as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations. This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly--it provides the evidence needed to build your case to upper management.Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line. Bookseller Inventory # AAZ9781439803790

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Book Description: CRC Press, 2009. Hardback. Book Condition: New. New book. Shipped from UK. Bookseller Inventory # F9-9781439803790

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Book Description: Taylor & Francis Inc. Hardback. Book Condition: new. BRAND NEW, Lean Six Sigma Secrets for the CIO, William Bentley, Peter T. Davis, Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma's rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security--as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations. This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly--it provides the evidence needed to build your case to upper management. Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line. Bookseller Inventory # B9781439803790

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Book Description: CRC Press 2009-09-29, 2009. Book Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Bookseller Inventory # NU-GRD-00569162

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Book Description: Taylor and Francis(CRC Press), 2009. Hardback. Book Condition: New. 9.252 by 6.142 inches. (288 pages) This item is printed on demand. Please allow up to 10 days extra for printing & delivery. Going beyond the usua how-to guide, Lean Six Sigma Secrets for the CIO suppies proven tips and vauabe case studies that iustrate how to combine Six Sigma’s rigorous quaity principes with Lean methods for uncovering and eiminating waste inIT processes. Using these methods, the text expains how to take an approach that is a about improving IT performance, productivity, and security—as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks shoud be considered starting points rather than destinations. This compete resource for CIOs and IT managers provides effective strategies to address the human eement that is so fundamenta to success and expains how to maximize the voice of your customers whie keeping in touch with the needs of your staff. And perhaps most importanty—it provides the evidence needed to buid your case to upper management. Suppying you with the toos to create methods that wi bring out the best in your empoyees, Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom ine. Introduction Organizations as Systems Profound Knowedge Product/Service Lifecyce Innovation Design and Deveopment Operations Support Defined Business and IT Processes The Process Function Business Process Mapping Process Variation The Drivers Concept of Contro Contro x, Monitor Y IT: Achemy or Science Craftsmen, Artists, and Engineers Teams and Leadership Commitment to Quaity Organizationa Readiness Organizationa Situation Opportunity Assessment IT Productivity Quaity and Productivity Evoution An Abundance of Weath IT Governance IT Compiance Tota Quaity Management ISO 9000 COBIT ITIL ITSM and Six Sigma ISO 27001 CMMI Theory of Constraints Baanced Scorecards and Strategy Mapping What is Lean Six Sigma? Understanding Data Continuous Discrete or Attribute Input Versus Output Data Coection Pan Checksheets Basic Samping Measurement System Anaysis (MSA) Gage RandR Understanding Lean What is Lean? Socratic Method A Kaizen Event SCORE Muda or Muri or Mura? Fow Time Efficiency Process Cyce Efficiency Capacity Constraints Five Ss Understanding Six Sigma What is Six Sigma? What is a Standard Deviation? DMAIC Data Coection Data Dispays Descriptive Statistics Measures of Centra Tendency: What Do You Mean? Measures of Spread: What is the Range? Distributions Norma Non-Norma and the Centra Limit Theorem Process Monitoring Variation Anaysis Common Cause Specia Cause Process Stabiity Contro Charts Types of Charts Interpreting Contro Charts Process Capabiity Specification Limits Measuring Process Capabiity Identifying and Verifying Causes Root Cause Anaysis Pareto Charts Five Whys Cause-and-Effect Diagrams CandE Matrix Puing IT A Together Customer Reationship Management I Hear Voices Voice of the Business Voice of the Customer Critica-To-Quaity Kano Anaysis Voice of the Process Going to Gemba Gembutsu Just the Facts Ma’am: Genjitsu The Three Reas Process Fow Toos SIPOC Use Case Diagrams Spaghetti Diagrams LOVEM or Hate’m UML Vaue Stream Mapping Vaue-Added, Non-Vaue Added Compexity Anaysis Time Vaue Maps Vaue-Add Chart Other Evauation Techniques Simuation Modes Benchmarking Industry Standards Internet Research Conducting a Limited Piot Poka-Yoke: Mistake Proofing Working on Ideas Brainstorming Six Thinking Hats Mind Mapping Affinity Diagrams Mutivoting TRIZ Process Thinking Deveoping Quaity Systems Design for Six Sigma DMADV Methodoogy and Toos Project Contro Making Changes Effectivey Nobody Likes Changes Looking at Change Using Kaizen DMAIC A Hepfu Service Desk Service Support Service Leve Agreements Customer Service Leaning Security Business Aignment Estabish Baseine and Entitement Objective Deveopment Show Me the Money Buiding the Team Invov. Bookseller Inventory # AG143980379X

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Book Description: CRC Press, 2009. Hardcover. Book Condition: New. Bookseller Inventory # ST143980379X

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Book Description: CRC Press, 2009. Hardback. Book Condition: New. New book. Shipped from UK. Bookseller Inventory # F9-9781439803790

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Book Description: Taylor and Francis Inc, 2009. Hardback. Book Condition: New. New book. Shipped from UK. Bookseller Inventory # GB-9781439803790

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Book Description: Taylor & Francis Inc CRC Press Inc, 2009. hardback. Book Condition: New. *** NEW COPY *** TITLE SHIPPED FROM UK *** Binding hardback Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuble case studies to illustrate how to combine Six Sigma s rigorous quality principles with Lean methods for uncovering and eliminating waste in. Bookseller Inventory # 143980379X

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Book Description: Book Condition: New. Bookseller Inventory # 6180581-n

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