Inbound Customer Callcenter Design - Softcover
This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies
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- PublisherPurdue University Press
- Publication date2007
- ISBN 10 1557531307
- ISBN 13 9781557531308
- BindingPaperback
- Edition number3
- Number of pages306
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