Collective Wisdom: Transforming Support with Knowledge - Softcover

Francoise Tourniaire; David Kay

3.62

8 ratings by Goodreads

9781571259998: Collective Wisdom: Transforming Support with Knowledge

Softcover

ISBN 10: 1571259996 ISBN 13: 9781571259998

Publisher: Help Desk Institute, 2006

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Collective Wisdom is the first book on knowledge management for the support industry. Collective Wisdom: Transforming Support Through Knowledge provides IT service and support professionals with a comprehensive overview to the role of knowledge management in the support environment. The book addresses: � How to create and maintain knowledge � How to deliver knowledge inside the support center and through self-service � How to organize and staff for knowledge management � How to understand, select and implement technology � How to measure knowledge management � What the future holds for knowledge management and support � How to make self-service work.

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PublisherHelp Desk Institute
Publication date2006
ISBN 10 1571259996
ISBN 13 9781571259998
BindingPaperback
Edition number1
Number of pages326
Rating
- 3.62
  
  8 ratings by Goodreads

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