9781574531466

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Argues for a new definition of corporate success based on the quality of a company's service to its customers and the quality of life for employees, and presents a three-step process for implementing a new management-by-values approach.

"Managing By Values" describes how companies of all types can achieve a new level of organizational success by committing to a common purpose and a set of values enhancing the quality of service available to customers and the quality of life accessible to the employees. Based on over twenty-five years of research and application in organizations, "Managing By Values" provides readers with a practical game plan that clarifies, communicates, and aligns the organization's practices at all levels and in all areas, with a defined, functional set of guiding values adopted throughout the organization. "Managing By Values" provides a clear methodology for defining and implementing such values to achieve organizational, group, team, and individual objectives. "Managing By Values" is highly recommended reading for anyone charged with a managerial responsibility.

Midwest Book Review, June 1997

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