9781591391340
Strategy Maps: Converting Intangible Assets into Tangible Outcomes
Robert S. Kaplan; David P. Norton
ISBN 13: 9781591391340
Publisher: Harvard Business School Pr
Publication Date: 2004
Binding: Hardcover
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More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action.
Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool-the "strategy map"-that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible.
Kaplan and Norton argue that the most critical aspect of strategy-implementing it in a way that ensures sustained value creation-depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital.
Providing a visual epiphany for executives everywhere who can't figure out why their strategy isn't working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance.
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Strategy Maps: Converting Intangible Assets into Tangible Outcomes (ISBN: 1591391342 / 1-59139-134-2) Kaplan, Robert S.;Norton, David P. Quantity Available: 1
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Strategy Maps: Converting Intangible Assets Into Tangible Outcomes (ISBN: 9781591391340) Kaplan, Robert S.;Norton, David P. Quantity Available: 6
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Strategy Maps: Converting Intangible Assets into Tangible Outcomes (Hardback) (ISBN: 9781591391340) Kaplan, Robert S.;Norton, David P. Quantity Available: 10
Book Description: Harvard Business School Publishing, United States, 2004. Hardback. Book Condition: New. 236 x 160 mm. Brand New Book with Free Worldwide Delivery. "Strategy Maps" takes readers to the next level of precision in strategy implementation. "Strategy Maps" introduces a new tool that has evolved from Robert Kaplan and David Norton's ongoing research with hundreds of Balanced Scorecard adopters across the globe, and its premise is simple: if you can visually map your strategy, the people within your organization will better understand it and therefore be better able to execute it effectively. It offers a visual cause-and-effect explanation of what's working and what doesn't in a way that everyone in the company can understand. It helps get the entire organization involved in strategy. Bookseller Inventory # AAC9781591391340 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Strategy Maps: Converting Intangible Assets into Tangible Outcomes (ISBN: 1591391342 / 1-59139-134-2) Kaplan, Robert S.;Norton, David P. Quantity Available: > 20
Book Description: Hardcover. Book Condition: New. 1st ed. Brand New, Softcover International Edition. Cover Image & ISBN may differ from US edition but contents are same as US Edition. Printing in Black & White, in English language. Speedy shipping in 3-4 business days by USPS/UPS/DHL with free tracking sent to your email within 48 hours. No shipping to PO Box/APO/FPO address. Kindly provide day time phone number in order to ensure smooth delivery. 100% customer satisfaction guaranteed. We may ship the books from Asian regions for inventory purpose. In case of any queries with regards to purchase please feel free to e-mail us. Bookseller Inventory # GBD901450721 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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Strategy Maps: Converting Intangible Assets into Tangible Outcomes (ISBN: 9781591391340) Kaplan, Robert S.;Norton, David P. Quantity Available: 1
Book Description: Harvard Business School Publishing. Hardback. Book Condition: new. BRAND NEW, Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Thomas H. Davenport, Robert Kaplan, David P. Norton, "Strategy Maps" takes readers to the next level of precision in strategy implementation. "Strategy Maps" introduces a new tool that has evolved from Robert Kaplan and David Norton's ongoing research with hundreds of Balanced Scorecard adopters across the globe, and its premise is simple: if you can visually map your strategy, the people within your organization will better understand it and therefore be better able to execute it effectively. It offers a visual cause-and-effect explanation of what's working and what doesn't in a way that everyone in the company can understand. It helps get the entire organization involved in strategy. Bookseller Inventory # B9781591391340 Bookseller & Payment Information | More Books from this Seller | Ask Bookseller a Question |
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