ERP from the Front Line - Softcover
One of the basic facts of 21st Century Enterprise Resource Planning (ERP) implementations is that the success rate of such implementations is worryingly poor.
Poor in what sense? Well, quite simply, in the only sense that matters. If the implementation of a new system does not bring about improved, simple, waste-free processes that improve customer service, reduce costs and lead times and help increase profit, then the implementation has been a failure. We also, of course, hear of many instances where a company's performance with a new system is actually worse than it was before.
This book is written from the experiences of the author and his colleagues supporting the implementation of ERP in many organisations and in leading change programmes in many businesses where the existing system was a factor in performance at the outset.
The book strips out many of the myths surrounding ERP and proprietary methodologies - myths such as project management requiring a specialist in the package in question when in fact the exercise is one of business, rather than system, change. Other myths exposed and debated relate to the implementation of a business system being centred on the definition of the future processes of the business. ERP cannot therefore be viewed as separate to, or an alternative to, say, Lean. We only have one future and can only define it once and must adopt best practice.
Such issues are best explained by example, and so with due deference to Dr Eliyahu Goldratt for his creation of 'The Goal' (the novel in which his, then, revolutionary ideas were introduced) the lessons are combined into one story.
But surely no single business can suffer all the failings that a team of consultants have seen over many years? Hopefully not - so the fictional IME Corporation was created in order that the implementation project in one business unit could include extensive evaluation of events elsewhere. IME's Drive Systems unit is leading the way in Lean - extensive use of cells with visual signals, self-directed work teams, 5S, vendor-managed inventories, and the other tools for success. It also has its existing ERP system working well for the business. When this unit's management team hear that the company is imposing the (also fictional) SCX package throughout the organisation they feel uneasy. When the Sales Manager returns from a conference with tales of woe from others further down the SCX path, they approach their own implementation in a state of dread.
All the issues exposed (with a couple of romantic diversions to enliven what is still, essentially, a textbook) are things that the author and his colleagues have witnessed in real-life. The story follows the Drive Systems' implementation through one problem - and solution - after another.
"synopsis" may belong to another edition of this title.
- PublisherManufacturing Business Excellence
- Publication date2009
- ISBN 10 1898822050
- ISBN 13 9781898822059
- BindingPaperback
- Number of pages333
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